We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Agency

Old Kentucky Insurance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Agent refuses to take calls or return calls. This prevents me from canceling service with insurance companies that only deal with agents. I am being charged for services I don't want. Multiple calls going unanswered.

    Business Response

    Date: 11/14/2024

    I spoke to ****** his account manager and also spoke to ******* his agent. They both spoke to the *** ********* and when they explained to him that they could not add his spouse as a driver since she was still in Russia and not licensed in KY he decided to take his personal business to another company. ****** help get his policies cancelled and any returned premium was sent to the insured from the insurance carrier. He can not be to mad because he still has his dump truck with us for his farm. ****** has talked to him since this complaint was filed and he seemed happy and no issues. Not sure what else we can do at this point. 

    Customer Answer

    Date: 11/15/2024



    Complaint: ********


    I am rejecting for the following reason:

    First, my wife is not from Russia and my complaint centers on not being able to make changes, contact anyone, or get a policy cancelled. Agent will not return calls or take action. I could not engage then on adding vehicles, drivers or moving a policy to another company. This response shows how little they pay attention or reapond to clients, but not even referencing the issue at hand. If they answered you in less than a week, I wouldn't be fighting with ****** and LM to get money back. 



    Sincerely,



    ******* Winikates

Old Kentucky Insurance is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.