Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  re: claim *************
  
  I am writing to express my frustration and disappointment with the handling of my recent roof inspection. I was initially informed that the inspection could not be completed due to small patches of snow preventing full access to the roof. Despite assurances that someone would return to finalize the inspection, no follow-up appointment was scheduled, and only an incomplete report was submitted to the insurance adjuster.
  
  As a result, my insurance company lacks sufficient information to make an accurate assessment of the roof’s condition. I contacted both your office and my insurance adjuster to request the remaining portion of the inspection, but I have yet to receive any response or scheduling confirmation.
  
  Due to this prolonged delay, I have been forced to reach out to other roofing companies for independent estimates so I can properly gauge the state of my roof. This has cost me additional time and effort that could have been avoided had the promised inspection been completed in a timely manner.
  
  I respectfully request an immediate follow-up to resolve this issue. I expect a clear timeline for when the full inspection will be conducted and a corrected report submitted to my insurance adjuster.
  
  Thank you for your prompt attention to this matter. I look forward to your timely response and a solution that rectifies the current situation.

  

  Business Response

  Date: 03/11/2025

  It appears this complaint
  may have been submitted prior to the inspection being completed.  Please let me know if there are any further issues with this inspection.  Thank You.  
  
  Claim: *************
  -2/20/2025: Inspection
  canceled due to snow on roof
  -2/22/2025: inspection
  canceled due to snow on roof
  -2/23/2025: Partial
  inspection completed. Interior and Exterior completed. Roof not completed due
  to snow.
  -2/28/2025: Roof
  inspection completed.
  

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SEEKNOW was sent by insurance company to "inspect" my home for hail damage. After the inspector left he called me asking for permission to "take a siding sample" I told him it was unnecessary as the siding was new and I already sent the specs to the nationwide. The inspector went back to my property and took the sample and left a tarp covering the siding. He took the sample from the least discrete part of the home and visible to the whole neighborhood. When I called to have them come and fix the damage they caused they said it was not their responsibility.
  THEN...I get denied my claim by my insurer, come to find out the inspector omitted evidence in the interest of the insurance company. I have golf ball size holes in my siding and rood and SEEKNOW claimed "NO DAMAGE". It would appear SEEKNOW is in the pocket of the insurers and are accomplices in fraud.

  

  Business Response

  Date: 01/09/2025

  Thank you for bringing this concern to our attention. We apologize that
  our services did not meet your expectations. Our goal is to provide a
  comprehensive and accurate report to your insurance carrier based on the
  inspection services requested by your assigned adjuster. Upon reviewing 
  your report, we found that the Seek Now inspector completed a detailed 61-page
  report, which included extensive photographs and documentation of the roof and
  exterior siding. Additionally, the removed siding sample was requested and
  approved by your insurance carrier. Inspection protocols are performed per
  industry standards, and Seek Now provides a detailed and objective account to
  your insurance carrier. We would like to clarify that Seek Now does not make
  coverage decisions regarding your claim. Please reach out to your adjuster
  should you have further concerns regarding the processing of your claim. Thank
  you for your understanding. 

  Customer Answer

  Date: 01/09/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The statements about a detailed report are not factual. 61 Page report with little documentation, leaving out evidence. SEEK NOW was also informed to NOT come back to my property and did not have permission to take the siding sample and proceeded to anyway. 
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:08/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If seek now is a company the insurance sends to inspect your roof... RUN. The guy that came didn't even speak to me. His report did not include all roofing areas and there was false documentation ( a photo with obvious damage labeled as no damage). They are paid by the insurance to inspect for damages and their main clause is to say there is no damage to keep the insurance from paying out. No proper footwear was worn. Unprofessional.

  

  Business Response

  Date: 08/02/2024

  Thank you for bringing this concern to our attention and we apologize that our services did not meet your expectations. It is always our aim to provide a thorough and accurate report to your insurance carrier based on the inspection services selected by the adjuster. A review of your report found that the Seek Now inspector completed a 100-page report which included extensive photos and documentation of the roof and exterior siding. Inspection protocols are performed per industry standard and Seek Now provides a detailed and objective account to your insurance carrier. We would like to clarify that Seek Now does not make coverage decisions regarding your claim. Please reach out to your adjuster should you have further concerns regarding the processing of your claim. Thank you for your understanding.

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 30, 2023
  ****** ***** came to my house for an inspection ordered by ***** **** for a roofing claim. During the inspection, ****** told me that a new roof would be needed due to the damage. When I called the claim in only one shingle was missing off the front of the roof. After ******s inspection, there were three more shingles missing off of the front of the roof damage caused due to him walking on the roof after it had rain for three days straight. He did not take responsibility for these damages caused by him. I asked about the damage to the flashing around the chimney. ****** stated not to worry about it as it would be replaced when the new roof was put on. ****** sent a report to ***** **** that stated only 25 shingles need to be replaced and could be repaired after he told me a new roof was needed. I was never provided with his report as asked

  

  Business Response

  Date: 11/28/2023

  Thank you for bringing this
  to our attention and we apologize that our services did not meet your
  expectations. We have had conversations with the Seek Now inspector and field management
  team in your area to share your concerns and reinforce Seek Now's policies when
  it comes to customer service. Your insurance company adjuster, who contracted us to complete this
  inspection, was also notified of these concerns and findings. We want to
  clarify that our inspectors are not involved in making any decisions regarding
  your claim. The sole responsibility for making decisions lies with the insurance company adjuster
  who is handling your claim. Seek Now's role is solely to gather accurate data
  and pass it along to the insurance company adjuster promptly. If you have any questions or
  concerns regarding your claim, I encourage you to reach out to your insurance company adjuster.
  Thank you for your understanding.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SeekNow was sent by ******** ********* to assess the damages on my roof. The inspector lied about the lack of damages and failed to notify me or properly report obvious damages to my home. The inspector missed a number of items on my dwelling he later agreed were damaged when I pointed them out to him. (garage door namely).

  

  Business Response

  Date: 11/28/2023

  We are sorry to hear about your experience with Seek Now's inspector regarding your insurance claim.  Just to clarify, Seek Now inspectors are not involved in making any decisions regarding your claim. The sole responsibility for making decisions lies with the insurance company adjuster who is handling your claim. Seek Now's role is to gather accurate data and pass it along to the adjuster promptly. If you have any questions or concerns regarding your claim, I encourage you to reach out to your adjuster.

  
  

  Customer Answer

  Date: 11/28/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  As you already know, that is a Canned and Disingenuous answer. My claims adjuster DID approve my claim at a later date after a more competent inspector performed a full and proper photo report. Your Inspector meandered around my roof and did not attempt to find any damage. Your inspector did not take photos of any damage until prompted. He neglected to even take photos of damage he believed was "mechanical" in his own words. When I actually got on my own roof and questioned him he had no justification as to why he had taken no photos. 

  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 11/28/2023

  We apologize that our inspector fell short in thoroughly documenting the condition of your property.  We strive to provide a professional customer experience as well as produce a quality inspection report for our customers so we take your concerns seriously.  Although I am pleased to hear you were able to resolve your claim with your insurance company, we will investigate this particular inspection to determine how to prevent the same situation from happening in the future.  Thank you for your feedback.

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was sent out by my insurance company to spy, deceive and devalue your home by taking pictures of irrelevant areas. Their mission is to ASSIST your insurance company on DENYING ROOF CLAIMS. This is an F rated company by BBB. It is breathtaking would risk their reputation by being affiliated with SEEK NOW/LADDER ASSIST. The company or the ladder assistant *** ******* ***** is not qualified to assess a dog house. Make sure your house is tidy outside. I recorded the inspection from the ground and requested he take pictures of all my concerns. He reluctantly took pictures and selectively did not submit them. His focus was on my, electrical power boxes, crawl space door, picture of an old dish left behind by previous homeowners, AC units and serial numbers, every anti- theft iron doors and windows, several pictures of my brick in different areas, basement door pictures on second level, underneath my deck. These pictures have nothing to do with the roof!!! The funniest part is that he refused to come in to see the inside damage. One of the biggest tricks used is they take SELECTIVE overview pictures of the roof standing on top of the roof in a downward angle. This makes it impossible to see wind damage. Wind damage is assessed by seeing shingles lifted up. Be ready to record and have a team of qualified, licensed professionals on hand at the property the same day they send the fraud team. It is my belief the instructions come from the insurance company. One good thing is the anti theft iron doors have been documented and maybe I can get a discount on my homeowners with insurance company.

  

  Business Response

  Date: 11/29/2023

   

  Thank you for bringing this to our attention and we apologize that our services did not meet your expectations. It is always our aim to provide a thorough and accurate report to your insurance carrier based on the inspection services selected by the adjuster. These services may include a full roof and exterior inspection of your premises. Inspection protocols are performed per industry standard and Seek Now provides a factual and objective account to your carrier based on photographic evidence. After reviewing the report, we found that a thorough inspection based off what was requested of us by your adjuster was performed. We want to clarify that our Inspectors are not involved in making any decisions regarding your claim. The sole responsibility for making coverage decisions lies with your insurance carrier. We apologize for any misunderstanding of the inspection process and encourage you to reach out to your adjuster should you have any remaining claim settlement concerns.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a horrible storm in April that took shingles and the top point of the shingles off of the roof. My contractor came out took pictures and put a tarp down. My insurance company paid this company to come out. He charged for the tarp that he didn't even put down. He then claimed it was all wear and tear when there is clearly wind and hail damage to the whole roof. So my claim was denied and he got paid to basically lift a tarp. This is ridiculous and fraudulent. Something needs to be done.

  

  Business Response

  Date: 11/29/2023

  Thank you for bringing this concern to our attention and we apologize our services did not meet your expectations. One of the service offerings Seek Now provides is to detach, photograph,  and reset an existing tarp when requested by your adjuster. We reviewed the report and can confirm the inspector performed this service exactly as requested and satisfactorily. We would like to clarify that Seek Now does not make coverage decisions regarding your claim. Please reach out to your adjuster should you have further concerns regarding the processing of your claim. Thank you for your understanding.