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Business Profile

Laser Hair Removal

Ultimate Vein Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Hair Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the Ultimate Vein Care Center/Baptist Health Medical Vascular Surgery, located at 4003 Kresge Way, Louisville Ky 40207, on July 30, 2024 for a consult on treatment for spider veins. I had been a previous patient there in 2019, and 2021 under *** ******. For the previous visits, my consult visits were free to review the options, then I paid for the treatment option I wanted. I never tried to use my insurance since it was considered cosmetic, and I understood treatment wasn’t covered.

    This time, they scheduled an appt for their nurse practitioner * *********. I went to discuss the 2 treatments I know are available since I’ve had treatment in the past. I told her I wanted to think about which treatment I wanted since she didn’t recommend sclerotherapy this time (that’s what I did previously) but laser treatment. I was with the NP for about 7 minutes.

    The following week, I got an email notification of a bill for $111.80. Originally $172 with a $60 discount. I called the billing office to ask why I received a bill for just a consult visit when I hadn’t in the past. The billing person explained that Baptist Health took control of the practice in March and that’s their practice. I asked if that amount would be deducted from the treatment costs I would get, and she said no.

    No one told me the practice had changed to be owned by Baptist, or that now the consultation visit was no longer free but a full billed price. Since this was not transparent, I do not believe I should have to pay for this visit. And the fact that it was such a short visit where no service was provided other than to discuss my treatment options (which I already knew about since I was a previous patient), seemed to be unnecessary and just a want to fraudulently collect money from me. I would like the bill corrected to an adjusted amount of zero.

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