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Business Profile

Life Coach

Profile By Sanford

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Profile By Sanford's headquarters and its corporate-owned locations. To view all corporate locations, see

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Profile By Sanford has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/11/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for the Profile by Sanford program and started with coach ***** and then switched to Coach ******* In March 2023 I contacted ****** and advised her that I would like to cancel my membership as I had met my goals. I sent multiple emails and text messages to ****** (emails to the email address at her company email, texts to the phone number she provided). I never received replies. I was charged again in April and again sent an email and text, this happened again in May and June. In June I contacted my credit card company because clearly Sanford was not taking the cancellation seriously. At the same time I got in contact with **** *. at the same location and she advised me that ****** was no longer with the company, which is why I was not getting replies. She shared that my situation was unique and that if I submitted another cancellation form she would take care of my refund, I would get 3 refunds in the amount of $200 each in July for the 3 months of over charges. I told her that I would inform my credit card company that Profile by Sanford was going to take care of it and we could close out my dispute as I trusted you to do the right thing. They did close the dispute however I have yet to be refunded. I have email communication with **** specifically stating I would have the refund from Sanford, I just want my $600 returned.

    Profile By Sanford is NOT a BBB Accredited Business.

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