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Business Profile

Linen Supply Service

Universal Linen

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Linen Supply Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our VFW has been requesting a mop handle which is a service provided by this service that we pay for for 12 days. Immediately after our single mop handle we have broke, the business was called and assured we would have one by the end of the day. No mop handle was received. The following week a request was made following up on the previous request. It was then told no mop handles were in our town but a truck comes from the main distribution 2 times a week and one would be brought as soon as possible. A manager was also to call and after calling again this was told a second time, with still no call from the manager or the business. Then an attempt through the week was made to call several times and now all of a sudden calls were being ignored. All the while the business was able to provide their towels another service obtained by the company, yet still no mop handle. Now we’re in the next week with still no mopping ability. A mop had to be borrowed from another business friend in order to maintain cleanliness in a business in which a bar and kitchen are operated. This is a necessity to our daily operations and our bill is always paid and current. There is no reason for this negligence when communication has been more than open about the concern multiple times.

Universal Linen is NOT a BBB Accredited Business.

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