We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mini Golf Course

Puttshack - Louisville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mini Golf Course.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It’s a local putt putt golf place we were told by employees we had until 12:15am to ourchase another game we purchased another game at 12:10 and made it to the next area at 12:13 and was the proceeded to be told we couldn’t play the machines shut off at 12:40 despite the establishment closing at 1 manager was rude and unhelpful and would not provide a refund despite having spent at minimum $350 in the matter of an hour

    Business Response

    Date: 07/25/2024

    Good Afternoon, 

    We do have a journaled record of this guest visiting our venue.  The guest (booking code ******)  entered our building late for their reserved booking at 12am.  We have record of the arrival surpassing the allotted time allowed to begin and finish a game prior to our closing of the venue for the evening.  One of our Managers did get involved to resolve.  As a result of the group arriving too late to start and finish the game prior to our closing time, the Manager extended his business card with 6 free games of golf to redeem at a time that was convenient for the guest.  In these cases, there is usually a sincere apology to which my staff usually contributes.  As our refund policy states, we are unable to offer refunds for any reason up to 12 hours prior to the reservation and do not extend refunds once game play has been initiated.  (a check-in) which his were.  As for the charge, with this booking code, we only show a game play charge of $74.20 and cannot validate the amount in which they are requesting as spend.  I have reached out to the guest via email to confirm all the information we have and feel confident the matter could be further reconciled if the information I have submitted here is not in full or correct.  Our goal is to bring everyone into play and hope to satisfy the guest reported issues.  We value all of our guests and hope that we can find further resolution if needed. 

    Thank you

Puttshack - Louisville is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.