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Business Profile

Moving Services

Cecil Movers
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired them for a short move. Long story short they broke a brand new tv and a shelf. The owner said they would turn it in to their insurance. After waiting over a month I inquired to see about my check for the replacement tv and shelf. The owner stated I had no proof they broke the tv and shelf. So more or less they can move your home and break whatever they want and not be held accountable. I am sending the copy of the replacement tv which was 634 with tax. I didn't even push the issue of the new shelf since it was 35 dollars. This is fraud, a company just can't break your items and not be responsible for damages. They also quoted me a price of 650 for the move, after I paid the 650 they called back and I paid another 150. This company is not responsible at all.

    Business Response

    Date: 05/08/2023

    The company states that it made every reasonable effort to satisfy the customer.  The company's documentation specifies that moving pressed furniture comes with no guarantees.  The company requests that the customer provided the make and model number of the TV that was damaged, so that it may determine a potential reimbursement based on it's contractual obligations.

    Customer Answer

    Date: 05/08/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

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