Reviews

Review Details

• Review fromDAVID W

  Date: 06/03/2025

  1 star
  Took my vehicle to the Quicklane on Saturday (May 31) to get the Works done and why check charge service light keep popping on an off. The facility said that battery and alternator is fine but they said that front axle seal needed to be replaced. When they got into it, then they said that it didn't need to be replaced and assembled back together. We got my car back and got down the road, I notice my car riding strange so I pulled over. Didn't notice right way. Got back on the road and then I heard something strange coming from wheels. When I applied my brakes, it was grinding. I had pulled over and looked at my front wheels and noticed that my brake pads were almost completely out of the calipers. I called Quicklane and no one was answering because it was after 1pm which they probably had closed. Per conversation and email traffic, Quicklane said that they did not touch my brakes when I had no issue with them until I left their facility after I had the works done, and with them working on my axle seal that didn't have an issue. I understand errors will happen but leaving a place when you had no issue with your brakes and all the sudden you have brake problems that I had pay for immediately at another facility. Highly disappointed after being a loyal customer.

• Review fromJames C

  Date: 10/21/2024

  5 stars
  Just bought a 2020 F150 from this dealership. I would have to say that my experience was as good as it could’ve possibly been. Every person I dealt with was helpful, and they never made me feel pressured the entire time I was there. I drove a couple different trucks before making my decision, and my salesman did a great job leading me in the direction of what I was looking for. After I bought the truck, I sat down with their on-site insurance agent and he worked some magic for me. Not only did he find me a great deal on insurance, but he also added my wife’s car to the insurance and saved us a ton of money. I left the dealership feeling extremely happy with how everything went. Buying a vehicle can be very intimidating and people will try to take advantage of you or talk you into doing something you’re not comfortable with, but this dealership didn’t come close to being that way with me. I would 10/10 recommend shopping for a new vehicle here.

• Review fromTerry S

  Date: 08/09/2024

  1 star
  My oil change was over 300 dollars due to a "oil flush service" they tried to sell me on. I rejected but was very disappointed. they also said they never balance when they rotate your tires. That defeats the purpose of the rotation you're paying for

• Review fromMichael M

  Date: 02/27/2024

  1 star
  Took my car in was told it would be ready in a couple of days. At the present it has been three weeks. Can get the serviceman on the phone. I’ve been there four times and each time I’m told tomorrow.
  Very unprofessional. Im 71 and have never experienced a situation like this.
  It is absolutely unfair and a very painful experience.
  They are happy to stick pile your car and just leave you waiting for a lottery pick to get the car looked at

• Review fromChris F

  Date: 12/29/2023

  1 star

  Chris F

  Date: 12/29/2023

  These people are con artists. They said they were doing a repair with a used part. The used part used so do the repair never completed. But I'm completion of non-repair of the car to where it cannot be driven still they want to charge $2,800 for a non-compliance of a fix. I can't expect anything real cause for they're a joke they're a rip off and they won't answer the phone when you ask and file a complaint against them about their service department the head service department manager Steve G****** won't answer the phone. So I would never recommend Bill Collins Ford to anybody never ever they're rip off artist
  

  Bill Collins Auto Group

  Date: 01/04/2024

  I would like to hear more about your interaction with our team. Please feel free to call me at 502-371-3102.
  Shane Collins
  General Manager

• Review fromMike M

  Date: 12/18/2023

  1 star
  Worst service ever! Didn't used to be that way. Dropped my F-250 off on a Monday morning to get a glow plug replaced (#8) as diagnosed by the OBD reader, which was causing the check engine light to come on. I was in the market for a new truck and figured I should get the check engine light cleared prior to trading or selling the vehicle. Didn't hear back for three days in spite of calling the service advisor and leaving multiple voice messages. The advisor finally called on Thursday evening saying they should be able to get to it tomorrow (Friday) and see what's wrong! 4-days and they haven't even looked at it! Friday - They agreed with the glow plug diagnosis, but said they had to order the harness and it wouldn't be in until Monday (now a full week has gone by). They also told me the batteries (2) were week and it was due for an oil change. I didn't want anything else done since I was getting rid of the vehicle. Monday-(late afternoon), finally got a hold of someone that said the truck was ready. I was dropped off, paid my bill (nearly $1000!) and waited for them to pull my car around........and waited......and waited. Some guy comes in and says they cannot get it started!. They said I was notified about week batteries. the batteries were less than two years old and were under warranty from Costco. I asked them to remove the old batteries and I would pick them up in the morning and get new batteries from Costco under their warranty policy, bring them back to Collins, to be installed and then take the truck, which all happened. Two days later I find a new truck to purchase and was going to trade in my F-250. The used car manager comes out to evaluate my trade and says the oil cap is missing and there is no oil in the pan!!!!!!!!!!!!!!!!!!!!!. I explained to them what had happened at Bill Collins Ford dealer and they said someone either messed up and stopped an oil change right in the middle, or they did it on purpose. Shame on you Bill Collins!!!

• Review fromMiranda M

  Date: 12/11/2023

  1 star

  Miranda M

  Date: 12/11/2023

  If I could give Bill Collins Collision Center 0 stars I would. It took 3 months for them to work with the insurance claims adjuster before agreeing to work on my car. My car then sat in their lot for over 8 months waiting for a back ordered part (not their fault), however, the lack of communication or concern was obvious from the beginning. When I dropped my car off I asked that they complete a recall while they had it in their possession, not only did that not get completed in the over 8 months that it sat in their lot, they then proceeded to charge me for the oil change and tire rotation that I requested upon completion because my car had sat for 9 months. Both the collision center as well as the service center had terrible customer service. I will NEVER bring my car here, but a car here, OR recommend anyone be a customer at Bill Collins.
  

  Bill Collins Auto Group

  Date: 12/17/2023

  We understand the frustration.  Unfortunately, in the current economic climate consisting of supply chain issues and staffing shortages repairs are taking much longer than expected. With insurance claims we are many times at the mercy of the insurance company paying for the repairs.  We are working through these difficulties in our industry as best we can and apologize for the frustrations caused during this time.  

• Review fromDevin E

  Date: 09/26/2023

  1 star
  The epitome of a horrible business that couldn't care less about their customers. If you like being lied to, and go without a vehicle for weeks with a simple recall, please visit bill collins ford service! If I could give zero stars, I would. They have lied to me repeatedly and keep my car for days before telling me (for the third time) that they do not have the part to do the recall. During my third go-around, I specifically asked if they had the part, and was told "We have a ton of them no worries". Please do yourself a favor and do not support this sad excuse of a service center.

• Review fromDe K

  Date: 01/05/2023

  1 star
  If I could give zero stars I would. This place lost my car for 9 hours when my husband took it to be serviced and we have been promised two oil changes. One they fulfilled, the other they did not. Jordan the manager told me he would talk with my husband and see what they could do since Chris said he sent a coupon which I did not receive. People make mistakes and maybe he meant to send it but did not. I took his word and promise that they would take care of this. Either way they lost a great customer in us and future sales or referrals to our family and friends today. I will be contacting corporate and also Lincoln!

• Review fromSonia T

  Date: 08/25/2022

  1 star
  I wish I could give ZERO stars.
  My mother and I went in for a recall regarding the Purge Valve on her 2013 **** Focus. When she took the car here they told her it would take 2-3 weeks -maybe more -to find out the the diagnostic on the car. I met her at the dealership as they had taken her key and she was outside.
  When I went inside, a man with salt and pepper hair assisted me only after i had to make my presence known looking around the plastic dividers. When I spoke about my mothers car he rudely asked me who is your mother?! She was standing right beside me. I am not sure if it is because of my mothers Bajun accent, or the fact that we were just women of color and had no man with us that they were so dismissive, or they are just really that rude. We were the only customers inside.
  After speaking to the man with the salt and pepper hair who was not friendly or helpful, I requested to speak to the manager. He promptly let me know his manager would tell us the same thing he already told my mom. The manager comes over does not provide a name, has a beard that is unkept, faded red shirt and neither had name badges on. He proceeds to tell us 2-3 weeks wait for a diagnostic, there is no rental car to give her because they are not even selling cars, they are short staffed, read to us a quote of $800 + dollars and kept telling us about how the car was out of warranty.
  This has no bearing on recalls I reminded them. I asked in spirit of customer service would they reach out to another **** dealership to see if there was at least a rental to give my mom. They said no. That all the dealerships were the same as them and that any reimbursement we would have to ask ****. I am standing in a **** DEALERSHIP.
  I reached out to another dealership not far from them and over the phone got better customer service. 1-3 days and they knew the recall before I could even say. We will see how this goes.. This recall is super dangerous please check them on your cars.