Reviews

Review Details

• Review fromJosh A

  Date: 02/18/2025

  1 star

  Josh A

  Date: 02/18/2025

  We had our car towed to the service department and they had possession of our car for 3 weeks. We then had the carntowed to our home but upon receiving the car there was a big dent on then front bumper and scuff of side panel. Called and spoke to the service department and they were very dismissive say it could have been then before drop off or from the tow. The tow truck driver took picks before and after pick up to ensure no issues. The service department said they weren't responsible even though they had possession of the car and im responsible to cover any damages while they had our car. They were rude and unprofessional and not willing to accept any fualt. Inwould not recommended getting service here! And if service department is any indication of the sales department id be hesitant to buy here aswell.
  

  Hyundai of Louisville

  Date: 03/12/2025

  Mr. Anderson, while we understand your frustration regarding the damage of your vehicle, there is no evidence to support that the damage occurred while in our possession. We are sorry this happened to your vehicle, but we cannot accept responsibility for it. Thanks for your review.

• Review fromJimmie G

  Date: 06/01/2024

  1 star

  Jimmie G

  Date: 06/01/2024

  We traded in a leased car they have yet to be paid still we have called with no resolution yet also was told a $1000 down payment then went up to $2900 thinking they would subtract from purchase but did not do so I have left several messages with no response at all? And the term of contract went from 84 months to 89 months after paperwork was signed not a fair sale at all no paperwork given to us lack of communication whatsoever Can you please help us out with this matter?
  

  Hyundai of Louisville

  Date: 07/03/2024

  Mr. Glover, we are sorry to hear that you have questions regarding your purchase that went unanswered. Sometimes when down payment requirements become higher, it is because the lender who has agreed to fund the deal has required more money from the customer before they will approve it. This lowers their risk of loaning the funds. Please contact David Jones in the Finance Department to specifically review your paperwork. Thank you.

• Review fromAustin L

  Date: 08/09/2023

  1 star

  Austin L

  Date: 08/09/2023

  I purchased my car brand new from this location December 2019. I started having transmission issues in April of 2023. I took my car to Hyundai of Louisville in April 2023 and Brian and his service department team said they confirmed the whining noise that I mentioned but couldn't feel the hard shifting that I felt.
  They sent me a quote for $1600+ worth of tests to run. I approved the transmission fluid and transfer cap fluid replacement, as they said this would inform them of any issues with the transmission. A week later, they gave me my car back and said (on the invoice) the noise was still there, so to drive it for 1,000 miles and come back if it got worse.
  I was quoted $630 for all of this work. When I picked up my car, they informed me they forgot to add the rental car fee ($132) in that quote, which should have made it $732. I understood and said ok. However, my final invoice was for $937.15. When I asked them about the other charges on the invoice, they told me they also forgot to quote me the sales tax ($53.05). This still left $122.10 unaccounted for. When I continued to ask questions, they had no answers and then refunded me that difference.
  I then took my car to Bachman Hyundai as soon as they had an opening (June 2023). They had my car for 1 1/2 hours when they called me back to tell me my transmission was bad and that they had gotten approval from Hyundai to replace it under warranty.
  I called Brian back (left him 3 voicemails w the 1st one on 7/27/23 and another team member 1 voicemail before he called me back on 8/9) and let him know I would like a refund for the $800 that I was charged. He put me on hold and came back and replied that his manager said the charges were part of troubleshooting and that I wouldn't get a refund. Even though multiple times during the initial process he informed me that all testing and rental cars would be covered by the warranty should it qualify. Which it did, when I took it to a competent dealership.
  

  Hyundai of Louisville

  Date: 08/17/2023

  Mr. Luckett,
  Let us first apologize for the poor communication that your received while we attempted to work on your vehicle, and thereafter. What should have clearly been communicated to you was that the work we did on your transmission was required maintenance that Hyundai USA would have needed to see had been performed in order to cover any subsequent warranty repairs. The service needed to be done, and you did approve it with an additional request of a rental car.
  Unfortunately, we did leave this cost and sales tax off of the original quote. We apologize for this, but you were not told that you would be reimbursed for these charges, as they were necessary to move forward with pursuit of a transmission warranty claim.
  You were accidentally charged a higher amount than you should have been, and that is why it was reversed after you made us aware.
  If you have questions about why this was necessary, please reach out directly to Dustin Bledsoe, Service Manager at Hyundai of Louisville, by calling 502-509-5942.
  Thank you.