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Business Profile

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Ecletticos

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received merchandise. I have emailed many times and no one responds anymore. Tracking reads that merchandise has been delivered when it has not. There is no phone number to call company. I would like merchandise or refund.

    Business Response

    Date: 03/19/2024

    Hello, 

    The customer has reached out seeking an update on their order status. It's important to note that our standard processing and shipping timeframe typically spans up to 2 business days to pick, pack, and ship orders. Once an order is processed, we promptly dispatch it, aiming for delivery within 12 to 16 business days. While this timeframe is typical for regular circumstances, external factors such as inclement weather and major holidays can occasionally impact delivery times.

    In this particular instance, despite the order remaining within the expected timeframe, the customer encountered an issue upon receipt. The item arrived damaged due to mishandling by the carrier. We understand the frustration this may have caused and have taken immediate action to resolve the matter. We provided the customer with a complimentary replacement, which is currently en-route to them. Additionally, shipping details for the replacement product have been shared with the customer for their convenience.

    We are committed to ensuring the customer's satisfaction and are prepared to provide further updates or assistance as needed. We kindly request that the customer contact us via our dedicated customer service email address for any further inquiries or updates regarding their order.

    Thank you for your understanding, and we apologize for any inconvenience caused by this situation.

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/8/23 expecting this would arrive before 12/25/23. I never received any shipping confirmation. I still don’t have the items. I’ve written two emails and sent multiple Instagram messages inquiring about the status and trying to cancel the order for a refund and have not received response. I can see based on other reviews that this seems to be an unfortunate pattern. I just want a refund at this point since it appears I will not be receiving the items anytime soon.

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product November 28, reached out December 10 was told it was fulfilled and shipped. December 16 still no confirmation email or tracking for shipping. Reached out again told was sitting waiting for carrier pickup. Was told December 6th it shipped. Asked for refund today and they refused. No product no confirmation of shipping or communication from them on delays, etc… I want a full refund this was ordered as Christmas present in ample time which now it won’t be received. Horrible customer service and website says allow 10-12 days for product not a month. Want full refund as no product delivered.

    Business Response

    Date: 12/20/2022

    Customer confirmed the company resolved the complaint.

    Customer Answer

    Date: 12/20/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



    Regards,



    ***** *******








     

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