Complaints

This profile includes complaints for Sonic Electronix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sonic Electronix

  1100 W Broadway Louisville, KY 40203-2033

• 

  Sonic Electronix

  724 S 11th St Bay 7 Louisville, KY 40210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thanks for shopping with Sonic Electronix! We are pleased to confirm that we received the following order #******** from you on 2023-01-14 16:46:22:
  1. Belva BVL62: 1 @ $99.99
  2. Metra 70-5520 Wiring Harness: 1 @ $6.99
  3. American International FMK540: 1 @ $2.99
  Item total: $109.97
  Sales tax: $7.97
  Shipping fee: $1.17
  Total paid: $119.11
  This order will ship to:
  Shelley Winter
  4531 Burnham Ave
  Toledo, OH, 43612, US
  
  Here is the jist of all my info on my order for Sonic Electronix. Basically, I placed an order. Told it was shipped, they said it was, said it was delivered, where they delivered it - surely not to my house - looked all over my property, I took the day off since it was supposed to be here, I waited here for it due to porch pirates so I could be here to receive it. It NEVER was delivered to me, I asked my neighbors and they saw nothign delivered to my home and I was home all day from 7 - 9:30 pm. I called the company multiple times to confirm the order and the shipping status and was told it was shipped finally, and then was told it was to be delivered on ... day, so I took off (my choice) and never came, I called, the woman said it was delivered. well, I told her it wasn't. Then went back and forth via email and phone to be told send returns to "address' - as I told them 'I can't return something I did NOT get' then I get a affidavit, signed it and emailed it back to them, getting told 7-10 days. they took my $$$ - no product, don't want their product now, I had to buy locally, don't want a credit to their company now I dont' trust them. Now I am gettign the run around. No one calls/emails back, getting blown off. I have filed reports, did their paperwork 3 times. signed affidavits, faxed them, emailed them. Spoke with supervisors - that was pointless.

  Business Response

  Date: 01/02/2024

  Hello ******

   

  On January 25, 2023, we processed a full refund to the customer's original payment method, accompanied by a $30 courtesy credit for future use. We communicated these updates to the customer back in January 2023. Since then, there has been no further communication from the customer, suggesting their satisfaction with the resolution.
  
  Thank you for your attention to this matter. We consider this case closed unless further action is required.
  
  Best regards,

   

  *********

• Initial Complaint

  Date:01/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some infinity subs on 12/28/22. They were delivered on 01/03/22. All of them seemed like they were open box, missing parts and damaged. I have tried to file a return but have yet to hear anything back since 1/9/23. This is ridiculous. Awful customer service, I just want to return my items!

  Business Response

  Date: 01/02/2024

  Hello ******

   

  For Order #******** under ******** ******* - on March 20, 2023, we successfully processed a full refund to the customer's original payment method. Concurrently, we sent an email to the customer on the same day to apprise them of the refund process.
  
  Since then, no further communications have been received from the customer, suggesting that the matter has been satisfactorily resolved.
  
  If no further action is required, we kindly request to close this case.

   

  Thank you,

   

  *********

  Customer Answer

  Date: 01/02/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******* 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a blue tooth kit for my 2007 Cadillac Escalade and when I went to install it it didn’t work but when I plugged in the navigation unit without the kit they sent me it worked just fine.
  
  I called 2 times on 10/17/22 they sent a email with a return label but when I clicked on the link it gave me a “invalid label”. The 2nd time I called, they guy said he was sending a new label within minutes. That was at 3:44pm on the 17th of October.
  
  I’m not looking for my money back, I want what I ordered.
  
  Also the business is sonic electric but I see they have a filling from another business name “sonic electrical” but they both have the same address.

  Business Response

  Date: 01/02/2024

  Hello ******

   

  To update - we've identified that the customer has not yet returned the item or has decided not to, hindering the resolution process to pursue. We've sent an updated email offering assistance and guidance. Once the return is confirmed, we will promptly proceed with the resolution.
  
  If you have any specific instructions, please let us know. We appreciate your support in ensuring a fair and efficient resolution.

   

  Thank you,

   

  *********

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 8/27/2022
  Ordered a car radio
  Order# ********
  Paid $74.63
  Did not like the item, it was poor quality.
  I submitted request to return the item. And they said they cannot accept the return.

  Business Response

  Date: 01/03/2024

  Hello ******

   

  I hope this email finds you well. Regarding the old complaint by **** ****** our return policy at ********************************************* clearly states that products must be in new condition and show no signs of use or installation for a return to be accepted.
  
  In the case of **** ****** the returned item displayed signs of use and installation, not meeting our return criteria. Additionally, it's important to note that the item was in working and new condition upon receipt and not defective where we could have offered additional options if it was such; however, the customer expressed dissatisfaction with its performance expectations and not the item condition.
  
  While we take customer feedback seriously, our return policy also aims to ensure fair and consistent business practices. We request your assistance in communicating these details to the customer and providing clarification on our return policy terms.
  
  If further steps or documentation are needed, please inform us.

   

  Thank you,

   

  *********

   

• Initial Complaint

  Date:08/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 10 inch subs said it was delivered when I showed up 30 mins of delivery there was no package at the door so I called started a claim even knocked at neighbors house and nothing. I'm pretty sure I just got hit by the package snatchers and now I'm out of 150 bucks do not order from this company they will screw you over

  Business Response

  Date: 01/15/2024

  Hello ******

   

  Regarding the complaint filed by ****** ******* ** ********. The ***** claim results for the mentioned case (Claim Case ID: **********) are as follows:
  
  Ship date: 08/14/2022
  Tracking number: ************
  Status: Denied
  Reason: Signature Option Not Requested
  Claim File Date: 08/22/2022
  Claim Amount: $149.95
  Reference Number: ********
  
  It's crucial to note that the customer did not request a signature upon delivery, and as indicated in ***** record and trace results, the shipment was delivered correctly. Since no signature was required, ***** drivers are not "liable," as per their policy. Additionally, for customer retention purposes, we have credited *** ****** with $10 in Sonic Bux. If no further information or action is necessary, we kindly request closing this case.

   

  Thank you,

   

  *********