Reviews

This profile includes reviews for Durbin Plumbing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Durbin Plumbing, Inc. has 2 locations, listed below.

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  Durbin Plumbing, Inc.

  11440 Blankenbaker Access Dr Louisville, KY 40299-6417

  
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  Durbin Plumbing, Inc.

  3801 Billtown Rd Louisville, KY 40299-3921

  

Review Details

• Review fromKaren W

  Date: 05/22/2024

  5 stars
  Doug, Tina, and Josh were awesome to work with. I needed a new water heater, and they went above and beyond to file on my behalf. They even saved me money as they knew it was covered under warranty, drove a great distance to pick up and deliver the replacement water heater and ensure that everything was fixed, replaced and cleaned up after! I can't recommend them enough. And for those asking, I do have a home warranty and they went the extra mile there too to keep me and the home warranty company informed of the water heater's warranty status.

• Review fromDana M

  Date: 09/19/2023

  1 star

  Dana M

  Date: 09/19/2023

  I called Durbin Plumbing yesterday to fix a leaking shower head. They said they had an opening and sent a plumber out within an hour of the call. We were glad to have the problem solved since we had been dealing with the problem for over a week and the first person we called never called back. They were close and received several awards on the Nextdoor site. The plumber came in looked at the shower and gave us a total of $800. We were shocked at the total but wanted the problem fixed and said yes. He had to go get the part from a plumbing supply and was gone maybe 30 minutes. He drilled a hole in the wall between the shower and a closet which I knew was something he had to do for pipe access and was here maybe 2 hours. When he finished he left the hole open and didn't clean up the drywall dust. When he wrote out the receipt it just listed repaired bedroom shower- no hourly rate, no price of the shower head or if a service call was charged. When I called the office back I was told that that was the cost and in fact it was cheap to call other plumbers and see how much they charge. When I told them I didn't receive an itemized bill I was told the shower head and handle was over $350. I wouldn't know that or how much was charged per hour because it was not itemized. When my son tried to intervene he hung up and when we called back they wouldn't answer. When my son called from his phone they hung up on him too. Since I thought this was a reputable company I'm both disappointed and angry with the service, overcharge and response. I would NOT recommend this company for any service.

  Durbin Plumbing, Inc.

  Date: 09/20/2023

  These people have devoted a lot of time to trying to affect our reputation. Google has been notified that they gave us multiple one star reviews. You can do ONE review, but not multiple over the same event. Legal action is also on the way to them. Somehow people we have never done work for gave us one star reviews at the samet time. This is harassment. They keep revising their story. They were told the fee in advance. They were high fiving our plumber and telling him thank you when he left. Then somehow they weren't happy the next day. I suspect what they were trying to do but I can't say so. They were verbally abusive and screaming on the phone, so yes we hung up. There is a limit to what any business has to deal with from a customer. Our 23 year reputation and lack of complaints speaks for itself. I am done with these people and am not responding to anything else. Our lawyer is taking it from here.