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Business Profile

Plumber

Venhoff Plumbing & Heating Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • John F

    Date: 06/30/2023

    I used Venhoff exclusively for irrigation system service. They come out twice a year to open and close my system. This most recent time out, they discovered a problem with one of the spray zones. In a troubleshooting effort, the technician put the bad zone with a good one just to rule out a problem with a controller and confirm that it was a wiring problem. This took just a few minutes. The technician said he would come back later to fix it correctly. He came back a week or so later and spent considerable amount of time trying to fix it correctly but was unable. He then just put the bad zone with a good zone again and called it fixed. He employed the same quick fix/troubleshooting measure to get the bad zone spraying again and called it a day. It WAS NOT FIXED but I was charged $540 for their efforts. The invoice also said the price was "as quoted" which is not true. I would have never agreed to a plan paying them for TRYING to fix the system. I called the office to express my displeasure only to be told that the technician actually saved me money because replacing the bad wire would have cost me $1200. None of that info was shared with me up front. Not at all happy with the job done or the communication with me. Done with Venhoff.

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