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Business Profile

Plumbing Supplies

Redstag Supplies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a water filter and it was sent and delivered to the wrong address. I live in Maryland and the item was delivered to an address in Texas. I emailed the company twice, with no response. I am seeking a full refund.

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 water filters 1/28/2024 (Order number: ******* and received the filters on 2/3/2024. I installed one of the filters and the filter did not fit correctly. I compared my OEM filter side by side with the filter from Red Stag and the Red Stag filter was about 1/16 of an inch shorter than the OEM filter causing the filter to not operate correctly. I filed for a return/refund and sent them pictures of the OEM filter side by side with their filter showing the height difference. Red Stag is not wanting to follow their policy and accept the return/refund. They have asked me to try "work arounds" to try and get the filter to work. I should not have to try and alter anything to make their filter to work and potentially cause a water leak which would damage my hard wood floor. Now they are requesting that somehow, I provide a video showing the filter does not fit properly. This is impossible to video the inside of the filter compartment with the filter installed.

Redstag Supplies is NOT a BBB Accredited Business.

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