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Business Profile

Point of Sale Systems

Cantina
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed up for Processing Credit Cards with Cantina. They promised no fees or cost of equipment. They collect 4% of all card transactions from each customer. In return they told us that 100% of the daily card sales would be sent to our account the next day. First they payments came in 2 days and then they were regularly short at times reaching into the $1000's of being behind. They told us it was a funding issue and would be resolved. This has caused our business damage due to not receiving deposits as informed. While they made good on some of the fees associated with the issue they have not as of yet paid us the remainder of money owed. They have made numerous promises to do so and have not yet to do so. I was told equipment needed to be ready for pickup or they would have us blacklisted by the Card Processors. I notified them that all equipment is ready for pickup however have not heard back from them. They have continuously lied to us about everything they promised. Now they will not return phone calls or messages.

    Business Response

    Date: 11/11/2024

    What the merchant is stating is absolutely incorrect. I have attached email and text records that show response to all messages was almost immediate. The business was in multiple occasions met with and representatives with our company went through every single transaction and deposit due to the business. It was explained the importance to make sure that all equipment settled all transactions on a daily basis to ensure prompt payment to businesses bank account on file. 

    The merchant did receive free loaner equipment to use as all of our clients have received. Even after we explained for the 3rd time to the merchant that this relationship between our two groups was not one that made sense to continue any longer with. He finally found another provider and we allowed at no charge for our equipment to remain in use for the business to continue operating. We even agreed to pay the business 1560.00 in good faith for what the client felt they deserved to be paid. This was agreed to be paid because it was deemed the easiest solution for our company versus dragging things out in a legal environment. The merchant then began adding additional “damage amounts” and demanding payment. 

    The business owner began contacting our current clients and slandering us to them. I know this because my clients immediately contacted me. If they were in anyway unhappy they would have not came directly to me. 

    At this time we have attempted to resolve this manner in every possible way with none being acceptable to the client. Therefore our only remaining solution is to turn the matter over to legal. This is in no way how we would have chosen to resolve this matter. 

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