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Business Profile

Pool Contractors

Premier Pools & Spas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

This profile includes complaints for Premier Pools & Spas's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Premier Pools & Spas has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Premier Pools & Spas

      9850 Von Allmen Ct Ste 201 Louisville, KY 40241-2855

    • Premier Pools & Spas

      590 Missouri Ave Ste 202 Jeff, IN 47130-3084

    • Premier Pools & Spas

      12017 Eagle Knoll Dr Sellersburg, IN 47172-8607

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were promised a 8 week start (time the fiberglass liner showed up) until finish. We’ve spent over 250k on a pool that has been left unfinished for months past the original end date. Still waiting on pieces and parts that were ordered in February. No one shows up for over a week at a time, do one small task, and then won’t return for another week or so. What is finished is stained, messy, and even cracked already. We have no end in sight. The geese have now taken over and there are thousands of tadpoles living in our “glorified pond.” We currently have a hazardous areas for children to drown left in our backyard. This is my biggest complaint. They have left a massive hazard area for my children and I cannot Get anyone to come finish this job! The last thing I want Is for one of my children or a neighbors child (or animal) to drown in our pool!

      The contractor in charge (Jim) promises things will be finished and his workers will come out but they never do. The guy in charge of design (******** has made excuse after excuse on why certain things now cannot be built the way HE designed them and refuses to take ownership for his mistakes. The guy in charge of the company ****** refuses to take our calls.

    Premier Pools & Spas is NOT a BBB Accredited Business.

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