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Business Profile

Property Management

Investment Property Group, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The property is refusing to give me my security deposit back. They state that I did not provide notice but I provided to forms of notice one voicemail and one written letter submitted through their app that they state to use in the contract.

    Business Response

    Date: 03/24/2025

    The signed lease agreement between IPG and *** ******** clearly states our requirements for giving proper advance notice to vacate.  This includes the underlined bold statement on page 8, paragraph 17, that we do not accept verbal notices.  We have no record of any email or written notice submission to our office.

    If *** ******** can provide dated evidence (via email, certified letter, etc.) of proper notice given per the lease terms we will gladly return his security deposit. 

Investment Property Group, Inc. is BBB Accredited.

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