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Business Profile

Property Management

Robert Massey Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family is currently renting a townhouse in **** ***** that are a new build and currently under warranty of ****** ***** LLC. We have experienced a sewage leak in our townhouse since August that was not rectified by the rental company, Robert Massey. The leasing agent has told all the units that their hands are tied and it's up to the builder to supply maintenance or any fix to any current issues. The upstairs toilet has leaked in our kitchen over the refrigerator and stove since August with multiple complaints and maintenance requests sent to the Robert Massey Company. I had to personally hunt down the ***** ********* through ****** and **** ******** with ****** ***** in which they claimed they were not aware of the situations of any of the units. I also filed a complaint with code compliance that gave the comapny a deadline to have everything completed by a given date. I have requested the attention of Robert Massey but have yet to get any resolution from them and have been told that they could have called the same people that I called but never did. We ended up having mold build up and big pieces of sheet rock cut from our ceiling most recently after dealing with this for months. I am hoping that they rectify this issue with not only my family but the residents of the other units as well.

    Business Response

    Date: 10/31/2022

    The attached messages have been sent to the resident.  These steps were already in place prior to the notice from the BBB.  We have all of the documentation of the calls made on this resident's behalf.  It appears that the information that the resident has been given from the building is untrue.  

     






     

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Robert Massey Company, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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