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Business Profile

Property Management

Sun Residential
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Evicted me illegally and charged me for property damage that I didn't do

    Business Response

    Date: 05/09/2023

    Lisa’s rent payment for June 2022 was returned as insufficient funds. Therefore, we sent her a 7-day notice to pay. She never paid, so an eviction was filed for non-payment of June rent, after which no rent was received. She was ultimately set out on 9/29/22. She had a large balance at move out due to not paying any rent from 6/2022 onward, and because her lease was through 12/31/22, she was charged a lease cancellation fee. Additionally, the apartment was left with lots of trash and some damages. All charges on her final statement are accurate and valid, and her eviction was valid. I have attached her final statement that itemizes her charges as well as a few photos (we have over 25 photos).

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few days prior to November 12, 2022 I can home about 11:30 to my apartment being broken into. That is when I realized my window did not lock. I notified my office management through voicemail that night and then called again the next morning since I had not heard back and they said they put a maintenance order in. Friday November 12, 2022 rolled around and I came home from work about 2:30 in the morning and I had found again that I had been broken into this time I was robbed. I notified them through email this time and the next morning I had to call them again to update them as they had not remedied the problem. When I told them an officer was in their way to file a report a maintenance person shows up and screws my window shut and tells me the window itself was faulty. This put me in danger as I am a single female who lives alone. This issue has still not been properly remedied and I am sickened by their negligence.

    Business Response

    Date: 03/31/2023

    We will be replacing this window in the next few weeks. It's just an old window and it's not worth repairing. We decided to replace it, but we do not typically replace windows in the winter months due to the outdoor temperature. The window is not faulty, it's just the locking mechanism. We secured it with a screw, it cannot be opened from the outside. She also has several other windows in the apartment to use if she wants. I will reach out to her and explain this to her.

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