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Business Profile

Residential Air Conditioning Contractors

Allgeier Air
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We recently had a grate, logs and embers installed. The work was fine, but we were billed for services that didn't occur. We’re happy with it. Despite multiple requests I never received a detailed estimate. Work that was not needed during our install wasn’t removed from final billing. And despite requests and assurances I would see/review the final bill, it was never shared with me. The folks from Allgeier are apparently contract workers for *** **** ***** but actually denied being another business. Phone records and email addresses soon proved my suspicions correct. The business practices of this business are questionable. The sales person with whom I was working, ****** *****, is nothing but a grifter. When questioned about miscommunications, services to be completed, business certifications and final billing, he basically gaslit me, lied and proved my concerns right.

    Customer Answer

    Date: 12/11/2024



    Better Business Bureau:



    I'd like to close this complaint.  Allgeier Air has credited me $2000. 

     

    Thanks for your help, 




    ***** ********

    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  • Initial Complaint

    Date:09/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 01/10/2024

    Allgeier Air has proudly served our community for an impressive 29 years, and our enduring accreditation with the Better Business Bureau for over 11 years reflects our commitment to excellence.

    We genuinely regret any inconvenience caused by the minor installation issues you experienced. We acknowledge that these concerns were promptly addressed, and the system has been functioning without any known issues for over a year and a half.  It's worth noting that a  permit was pulled for this job under Permit #**************

    In recognition of the inconvenience you've faced on a couple of occasions, we would like to extend a gesture of goodwill. We understand the value of your satisfaction, and we are prepared to offer $200 to express our sincere apologies for any inconvenience caused during the rectification process. If you accept this offer, we  are prepared to promptly send a check within the week. We appreciate your understanding and continued trust in Allgeier Air. 

Allgeier Air is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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