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Business Profile

Light Fixtures

Wen Lighting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixtures.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order******
    order date-11/28/22

    ordered outdoor lights and some extension for lights but extension were not in use as the lights itself was OK to work without Angled Wall Mount Tenon Bracket.

    ask to return and company is asking for taking care of shipping charges.

    this is not right practice and policy for customers to pay for return.

    please help to get return shipping issue sorted out.

    Business Response

    Date: 02/24/2023

    Issue resolved.

     Best Regards,

    **** ****
    ******* * *********** **********.
    **********: https:/*******************/
    ??************
    ??Info@**********.com
    ?? **** **** ****** **. 
    *********** **. *****, USA.


    Customer Answer

    Date: 02/24/2023


    Hello,

    The resolution was as per the expectation and I got my refund already and will support the business in future aswell as the superior team was active to work on as per customer needs and did an exception for me.

     

    Thanks

    *****






     

Wen Lighting is NOT a BBB Accredited Business.

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