We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retirement Homes

Holiday Retirement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retirement Homes.

Complaints

This profile includes complaints for Holiday Retirement's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Holiday Retirement has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother, *************************** was a resident at this facility. She gave her 30 day notice to move on Oct 16th she was instructed to pay the full amount of rent for the month of November. She ended up moving out on Oct 27th. She gave them her forwarding address and was told she would receive her reimbursement for rent paid approximately 30 days after the end of her 30 day notice, which would have been Nov 15th. She has not received these funds as of Feb 8th. I have spoke to ***** on Jan 2nd and ******** at the main office. I was told the check was sent but to a different address than the one my mother gave to **** at Hidden Lakes. They put a stop payment on the check and assured me the new check would be sent out. I gave ******** my moms new address and she assured me the check had been mailed and she would receive the check on Feb 2nd. She has not received it. I contacted ******** yesterday 2/7 and let her know this. She told me she would check into it and so far today 2/8 she has not responded.

      Customer Answer

      Date: 02/13/2024

      My mother received a check on Friday 2/9. This is way past the date required per ****** State. 
      I would like this complaint to be posted where potential residents of this facility would be made aware of this terrible experience. 

      Business Response

      Date: 02/14/2024

      *****, thank you for reaching out. I understand the General Manager has already been in touch with your mother regarding your concerns. If you would like to be put in touch with her to further discuss your comments, email me at *************************************.

      Customer Answer

      Date: 02/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Holiday Retirement is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.