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Business Profile

Security Systems

All-In-One Home Security & Home Entertainment
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for All-In-One Home Security & Home Entertainment's headquarters and its corporate-owned locations. To view all corporate locations, see

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All-In-One Home Security & Home Entertainment has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All-In-One has been my security and home entertainment provider since 2010. I began having issues with my security system as it integrates with our ******** home phone. On Oct 3, 2024, All-In-One inspected the security system. I was told by ****** on that day, and by **** and ******** via later phone calls, that the 2022 security system was antiquated, that ***'s system no longer integrated with ******** voice, was told that installing a cell phone ($350) was required, and that switching to ********** monitoring was also required, if I wanted to maintain services with All-In-One and if I wanted my home monitored. The system has repeatedly crashed. ********** (********************) is a third party monitoring company. They do not operate by the same standards as ***. After many frustrating days of no security service, I contacted *** corporate to confirm claims made by All-In-One staff. Was informed by them that contrary to claims *** integrates well for many ***/******** clients across the nation. Was also told by *** that All-In-One staff misrepresented facts. On Nov 5, 2024, *** technicians, ***** and ******, inspected the security system and confirmed that the system can be monitored by ***. It is not accurate that ********** is on only company that can successfully monitor my home.

      Business Response

      Date: 11/12/2024

      Please see attached response.  Response could not be made in 2000 or less characters. 

      Customer Answer

      Date: 11/13/2024



      Complaint: ********



      I am rejecting this response because: issues remain unresolved.



      Sincerely,



      ******* ******

    All-In-One Home Security & Home Entertainment is BBB Accredited.

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