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Business Profile

Swimming Pools

Pool & Spa Geniuses, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 4, 2025 I placed an online order for a Waterway ******** Proclean Plus Air Relief Valve with O-Ring from this company. The price, including shipping totaled $12.90.

    I did receive an automated email with an order confirmation. The order number is ********. The company promised shipment in 2 – 4 days via ****** *********.

    The nature of my dispute is that 13 days after the order was placed, I have not received my product, nor have I heard from the company despite my repeated attempts to contact them.

    On April 8, I downloaded a suggested app to track my order. Upon installation, the notation was that the order status was “Preparing Shipment”.

    The business has not attempted to solve the problem because I have not been successful in contacting them, and they have not been diligent in replying to my emails and phone messages. I have no guarantee that they are even receiving them.

    April 9, I called a **************, listed on their website, about the order but got a busy signal. This occurred 5 times that day. I subsequently found a ****** ********* which I called 12 times and left messages. No one has returned my call and as of this date I have not received my product. I have emailed them 3 times – [email protected]; I have received no reply.

    This complaint does involve advertising; it is based on a the company’s failure to provide the service in the time frame promised, as well as it’s failure to respond to numerous attempts to contact them regarding the issue.

    I want my product, or my money returned.

Pool & Spa Geniuses, LLC is NOT a BBB Accredited Business.

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