Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed by Pink’s Towing Impound and Recovery on April 25, 2025, around 4:30 PM in Louisville, KY, due to expired registration tags. I acknowledge the tags were expired; however, my complaint concerns the unethical handling of my property and treatment I received afterward.
  
  Upon arriving at their lot, I was required to sign a liability waiver before being allowed to inspect my vehicle. When I refused and inspected first, I discovered new visible damage to the rear of my vehicle, which was not present before the tow. I immediately brought this to the staff’s attention. Instead of investigating, they dismissed my concerns, denied responsibility without inspection, and refused to provide their insurance information, which prevented me from filing a damage claim.
  
  The employee then personally insulted me regarding my financial situation when I questioned their practices. Rather than attempt to resolve the situation, they denied accountability entirely and demanded I leave the property. I was forced to pay $230 to recover my vehicle without support, documentation, or a fair process for reporting the damages they caused.
  
  Although towing for expired tags may be legally allowed, legality does not excuse unethical conduct. Hiding behind technicalities, forcing waivers before inspections, refusing insurance information, and profiting from vulnerable individuals reflects predatory business behavior. The law should protect consumers, not be weaponized for profit.
  
  I respectfully request full reimbursement of all repair costs associated with the damage caused by their mishandling of my vehicle, a formal explanation for refusing insurance disclosure, a review of their waiver practices, and public posting of this complaint to warn others.

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This pinky’s towing LLC, towed my car and are illegally stealing the title to my car, I tried to pay but they didn’t accept the payment of 380 dollars, and they said my car was in there for two days but it hadn’t even been 24 hours.

  Business Response

  Date: 01/24/2025

  We would need some more information to respond to this complaint, like the year, make and model of the vehicle or the last 6 digits of the VIN.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed from a private lot and this company is not even bbb certified nor legitimate. I was loading things into my home and I've seen other cars parked for over 12 hours in the same parking lot and not get towed.

  Business Response

  Date: 11/19/2024

  Pinky's Towing enforces parking violations for this property. This was not a service call, this is not a consumer, this complaint is fraudulent, and we do not refund impound fees. The violator was parked in a no parking zone and the tow was legit. Pinky's is a proper and legal company.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  There is no indication this isn’t a parking spot and the apartment complex did not call for the car to be towed . They advise Pinky’s does periodically circles around the property and look for cars to tow . It’s up to Pinky’s to know parking laws and what is considered a parking space and what signs should be visible to indicate parking is not allowed . If the money isn’t refunded , i will proceed with small claims court . 
  
  Sincerely,
  
  
  
  ******* ******** cost.

  Business Response

  Date: 09/26/2024

  As a tow company we enforce parking rules for the properties we service, this consumer is not a "customer."  From the photos submitted one can see that there is no double lines indicating that you can park there.  The property does not want people parking by the elevator.  We will not be refunding the charges to this person.
  

  Business Response

  Date: 10/01/2024

  This claim is fraudulent, and this consumer is a scammer. Attached is a better picture of the same spot that this complainer cropped out the clear lines showing that this is in fact a no parking area. We deny the refund through BBB, and as stated before, this is not our customer, this is a parking violator and we are a parking violation enforcement company, of course they would not be happy with our services.  As to the threat of a small claims suit, we will definitely counter sue if such a claim is filed, this complainer will lose, we have clear evidence of the violation, and this was a good tow.
  

  Customer Answer

  Date: 10/02/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have no reason to lie or defraud anyone the pictures i took are valid and will be submitted in evidence . You will receive more information from small claims court . Have a good day . 
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After them removing my Suv from the presmises I live at they failed to relay the documents needed to pick my SUV up from there lot wasting 2 hours amd milage of my only off day. They tell me they are closed to get my SUV then charge me another fee for them "having too" hold my suv overnight.

  Business Response

  Date: 08/08/2024

  This is not a consumer complaint for services rendered, this vehicle was illegally parked at a property we service as a tow company and removed for violation of the property rules and regulations.  The consumer was 100% told exactly what documents to bring for the vehicle to be released, which are the registration and driver license of the vehicle owner.  This is the same thing we tell every person who has had their vehicle towed and this consumer was told the same.  The fees are $25 daily storage and this consumer was made aware of the needed documents for release.  This consumer is requesting no further contact which is not a problem unless the vehicle is illegally parked at a business we service.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: As per Pinky’s response you can see how unprofessional they seem to be. In no way am I seeking revenge, I am seeking for the responsible party to be held accountable. In the vehicles owner manual it states that the vehicle should not be towed when parking breaks are on, even if it is on a dolly. The battery is part of the complaint but that is to show another example of how Pinky’s Towing is negligent when performing services on vehicles. The owner should assure that all employees are trained and provide continuous training on which vehicles are able to be towed and the damage that towing could cause if not done properly. In this case it was not done properly and the tow truck driver has little knowledge of towing my type of vehicle. In addition, I reached out to Pinky’s Towing LLC to discuss this situation and the damage they have caused and was told that the owner would call me. I have yet to receive that phone call. 
  
  
  
  Sincerely,
  
  
  
  **** ******* was towed. The mechanic that has it now believes that the towing company caused this issue.
  They are liable and need to fix this issue.

  Business Response

  Date: 07/17/2024

  This vehicle was towed on dollies which means all four wheels were off the ground and not rolling, we have photographic proof of this.  We take pictures of all towed vehicles for this reason.  Our company is not liable for two reasons;
  

  1. As stated above, the driver used dollies to tow the vehicle, which means two wheels are lifted and the other two are placed on tow dollies, none of the wheels are on the ground and are not rolling.
  

  2.When a car is impounded for being illegally parked, the tow company is not responsible for ANY damages, however, we are professionals and take the job seriously. As the complaint mentions the owner went out to see if there was anything he could do, which he was in no way obligated to do. Additionally what would a battery have to do with the tow anyhow, nothing. 
  

  This person is seeking revenge and revenue not due to them and this complaint should not be taken seriously. We have been in business for years and impounded thousands of vehicles over time, this is the first complaint registered and it is false. We do not plan to pay any revenue as this complaint is untrue, unfounded and should be disregarded. 
  

  
  

  Business Response

  Date: 07/22/2024

  This vehicle was towed because it was illegally parked, the vehicle had expired tags, which is a violation of the property rules and regulations. We are the tow company that services the contract for this property. The vehicle had to be removed and was removed properly as stated with tow dollies which lift all wheels off the ground. The emergency brake has nothing to do with anything, the vehicle was NOT dragged and the wheels were NOT rolled. While removing illegally parked vehicles there is no other way to do so other than dollies, it's not as if we had the keys or could disengage the emergency brake.  This is the way it is always done.

  It's unfortunate that you are having vehicle issues, but we did not cause them and will accept NO liability and NO financial responsibility.

  Customer Answer

  Date: 07/23/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  In my vehicles owners manual it states that my vehicle is not to be towed when emergency brakes are enabled, even if it’s on a dolly. It is unfortunate that Pinky’s Towing LLC does not keep up with continuous training for all vehicle types, due to their negligence my vehicle is damaged. This should be used as a learning opportunity and nothing else. I’m basing my findings off of the owners manual, not by word of mouth. Thanks ! 
  
  Sincerely,
  
  
  
  **** *******