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Business Profile

Transmission

Aamco Transmission-Preston Highway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/28/23 paided $961.22(invoice #******* for coolant hoses replaced,radiator cap, pressure test..ect.
    5/30/23 paid $3,974(invoice #******) replaced engine.
    The beginning of April I took my 2011 Nissan Morano to a nissan dealership. Vehicle was overheating. Per Nissan a new engine is needed. Called Aamco around 4/19/23 spoke with ****** ***** gave a quote of $4,500 for a used engine with around 70,000 miles and install, I agreed. On 4/25 received a call from **** at Aamco asking what the car was doing. Explained the car was overheating, per Nissan oil is mixing with antifreeze, there is sweet smell coming from the exhaust. Informed ****, Nissan says to replace the engine. **** said they are running test will give me a call back. **** called back around 4:46p stating, no contamination of oil in the antifreeze, pressure test was done. **** told me a new engine wasn't needed but there is coolant sipping out. I told **** Nissan done work on the coolant system. Per **** "this car runs great, my mechanic drove it hard and it didn't overheat". **** said Nissan must have been lazy and just didn't want to deal with it. Picked the car up on 4/28, took the car back on 4/29 check engine light was when picked up. ***** said it was a miscellaneous code and turned it off. Around 5/4/23 the vehicle overheated. I took the car back to Aamco. Was told i need a new engine. 5/30 engine was replaced with a engine with around 130,000 miles. Took car back around 6/13 due to antifreeze leaking(replaced old clamps on hose performed pressure test). Car continued to leak not antifreeze. Informed **** at 3:46pm on 6/30/23 the car is leaking oil or transmission fluid was told to bring the car back. Called **** back at 4:02p informed him the vehicle stopped, drive or reverse will not engage. Had car towed back. Was told oil was leaking and I need a new transmission. **** said he fixed the oil leak but didn't cause the transmission to go out. Had car towed, still leaking.

Aamco Transmission-Preston Highway is NOT a BBB Accredited Business.

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