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Business Profile

Transmission

Tune Up 2000

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went on 8/5/2024 to have my ecu/pcu flashed /reset the business said they did it but would not provide a computer read out and I took it to the dealership and they said it was not even done thus company lied and took my money

    Business Response

    Date: 08/06/2024

    Thank you for your time

    ************ truck was towed to us the morning of 8/5/24 for a customer requested pcm reprogram on a used unit they had installed.

    they had noted that the engine had been partly rebuilt at another " shop" they had drove the truck in for the engine repair, but it failed to start after repairs

    other repair shop felt it needed  pcm replace and program after they had made several other electrical repairs in an attempt to fix it per ** ********** 

    car was programed at our shop 8/5/24 afternoon. You can check delco / general motors to verify download was completed.

    The customer was warned prior to reprogram that we had performed no diagnostics on truck to determine if that would correct the concerns.

    customer was called 8/5/24 afternoon and told program was complete and truck still did not start.

    they indicated they would return truck to previous repair "shop" , customer arrived at approx.4pm with tow truck to pay invoice and tow off.

    At that time ** ********** gave no indication she did not want to pay the bill.

    The time frame of this complaint i find odd,  did not leave our shop until after 4pm on 8/5/24 and by 8:09 am on 8/6/24 she had already taken it to a " G M " dealer had it diagnosed, 

    had time to send a complaint to the bbb all before 8:09 on 8/6/24.

    I assume she has a invoice from that dealer with a computer read out proving this ?
    I can assure you that the programing work she requested was performed  and that can be verified by a gm dealer or a repair facility with the proper tech. 

    There was no guarantee of any kind that the programing done at her request would fix anything .

    if you need any additional information please feel free to reach out to us.

    As it stands i will offer no refund to ** **********

    thank you for your time,

    *** *****  

     

    Customer Answer

    Date: 08/06/2024


    Complaint: ********

    I am rejecting this response because:

    Sincerely,

    ******* **********

Tune Up 2000 is NOT a BBB Accredited Business.

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