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Business Profile

Tree Services

Bob Ray Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have a contract with the city. If they get behind they cut for the city. 3 wks before this the city cut a tree in the same area of the fence no damage but they got Bob to cut and they damaged my fence and left debris,and limbs in my yard and the alley. Gave a lady the quote to fix no call waited a month and when I called I was told by this guy to never call again

    Business Response

    Date: 02/07/2025

    Thank you once again bringing this matter to our attention.
    We take all customer complaints seriously and ensure that each is reviewed with
    due diligence and in accordance with the evidence provided. Upon review of the photographic evidence the city of Louisville
    has supplied, and in conjunction with our own documentation, it is evident
    that no damage can be attributed to the work performed by our company. The
    before and after imagery, which we have attached for your reference, clearly
    demonstrates the state of the property both prior to and post our involvement. Contractual Obligations: We operate under a contract with the City of Louisville,
    which stipulates that any debris not on city property is to remain where it
    falls on private property. Under Kentucky Law, specifically regarding property
    and liability, any debris resulting from natural causes, often referred to as
    an "Act of God," that lands on private property, becomes the
    responsibility of the property owner to manage or rectify. Damage and Debris:  The photographs unequivocally show that our crew did not
    cause the damage you have described. The debris and limbs in question were
    removed without affecting the integrity of your fence, as evidenced by the
    records maintained by both our company and the City of Louisville. 

    Thank you for your attention to this matter.

    Customer Answer

    Date: 02/10/2025

     

    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ***** *****

Bob Ray Company, Inc. is BBB Accredited.

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