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Business Profile

Tree Services

Certified Tree Care LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Certified Tree Care LLC is trying to charge me a for a membership I didn't opt for and is saying if I don't opt out by November I will be charged. I called and left a voicemail mail to the phone number provided
    ************ they need to cancel as I never want anything to do with them or their company.

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Certified Tree Care completed service of trimming my tree in December 2023. **** ******** boss (I believe his name was ****) assured me if I was not happy with the trimming to call the office and they would come back out and re-trim for free. His only ask was that I not wait a year to request the service. I have called the Louisville branch office every month since March. Each time I have left a voice message with either ******* ******* ***** or the voicemail. Each conversation ended with, Certified Tree Care does not have anyone in the area to come back out to re-trim, please call back later. They assured me I was on the list and would be called once a team was in-place. It was acknowledged that I had work done in December and they told me the re-trim would be free. On my last call when I spoke with ***** (8/14) she said there were no notes in my file and there was nothing they could do as there is not a crew locally. I have called the Corporate Office 3 times over the period of March - Present and each time was referred to the Louisville Office.

    I am beyond frustrated and would like for the remaining of the tree to be trimmed. If not, I would like a partial refund so I can pay someone else to take down the remaining branches.

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Certified tree care was contracted to complete work at my home. Agreement was to pay 1/2 up front and 1/2 upon completion. The work has not been completed. I originally wrote a check to pay for the first 1/2. The company saved my bank information from my check without permission. Money was taken from my account without my authorization to pay for the second part. My bank filed a fraud alert. The bank was not able to recover my money. The bank reimbursed me because they determined it was fraud. The business is a Texas based business with a Kentucky representative. Texas has returned calls, not Kentucky.

Certified Tree Care LLC is NOT a BBB Accredited Business.

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