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Business Profile

Used Appliances

Appliances 4 Less Louisville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Appliances.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a clothes dryer from the business about a month and half ago. Less than a week later, it stopped heating. From there:

    - The business sent a tech who diagnosed the problem and said he'd be back the next day to fix it. He never came.
    - After a few days, I called. They sent a different tech who came and said he'd be back the next day to fix it. He never came.
    - After a few days, I called. They said they'd send the guy with the needed part to fix it. He never came.
    - I called again. They said they'd just deliver a new dryer the next day. They never came.
    - After a few days, I called again. Ditto.
    - After a few days, I called again. They showed up this time, but over an hour late after a 3-hour delivery window was over. We were not at home.
    - I called again, and was told *****"Your warranty is now expired."****** I said that was unacceptable, and delivery was scheduled for the next day. They never came.
    - I called again and said I wanted my money back. They texted me a picture of an "All Sales Final" sign. But they said they'd deliver the next day (yesterday). They never came.
    - I called again this morning, and they said they'd deliver today. They never came.

    Many reviews on Google share similar stories. The business is fraudulent.

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have screenshots of the text from the owner of this store.
    I purchased a $300 stove on 9/12/2024, they delivered it a few days later. I turned it on an it wouldn’t turn back off. I contacted them because I was told I have a year warranty an if something was wrong they would give me my money back. I’ve had to keep my breaker off when not using the stove in order for it to not be on. My grandma was there with me. They asked me to come into the store an pick out another stove after telling me they would come look at it for 3 times a never showed up. I went to look at another stove in which I asked for them to let me see it plugged in at their store and they did and a code came across the screen, saying that it was overheating. So I told him no thank you to send someone to my house because I was off and look at the one I have because they all seem to have issues. When they came today, all the man did was unplugged the light so that it did not illuminate at all when I turn the burner on the lights didn’t come on. He told me it’s fine I touched the burner an burnt myself. They have came and picked it up today, but are refusing to give me my money back when the equipment is faulty and dangerous for my home. I didn’t even have the stove a week an I shouldn’t of been penalized for that. When the woman told me and my grandma they would give me my money back if there was an issue within the first 30 days.

    Business Response

    Date: 10/10/2024

    Manager talked to customer, we didn't have technicians available she did not understand that, when we finally had the technician available she didn't want him to go because she was going to work. She accepted the exchange we delivered on October 5, 2024.

Appliances 4 Less Louisville is NOT a BBB Accredited Business.

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