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Business Profile

Vending Machines

Total Vend Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 8, 2022, I made a purchase from a vending machine at the hospital that I work at. After eating one of the donuts that Ihad bought, I noticed that it had a weird taste. I looked at the packaging and noticed the date was expired. The date on the package was marked as 09/04/2023. I pulled the donuts apart to examine and there was mold on each one close to the center. I immediately filed an inquiry on their website due to calling and getting a voicemail stating that messages were not being accepted. I have called several times to request a refund and to report this issue. I had stomach cramps and diarrhea for two days afterwards. The company has not responded to my inquiry nor have they returned a phone call. As my job is security at the facility, i had to post a note on the vending machine to prevent others from purchasing the items since it was noticed that several other items in the machine had expired dates

    Business Response

    Date: 09/28/2023

    System shows driver visited machine on 9/13/2023 and spoiled out expired honeybuns and donuts. We had phone and email service updated recently, did not see email with complaint, it may be in spam filter which we believe we have gotten fixed now and had voicemail fixed on 9/15/2023 due to other complaints about no voicemail. I spoke with Tawanda today, 9/28/2023 apologizing for the missed communication and am sending a gift card to her home address for the inconvenience of situation.  

Total Vend Inc is NOT a BBB Accredited Business.

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