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Business Profile

Warranty Plans

Appliance Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warranty Plans.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Appliance care PO Box 33068 Louisville, KY 40232. Contacted me via mail. Stating a maintenance contract for appliances for X amount of dollars a month to repair any appliances if they needed the work. When trying to contact company there is no way to get in contact with company ************ number does not work

    Business Response

    Date: 12/12/2024

    Hi ********

    We apologize that you weren't able to reach us by phone to learn more information about our service plans.  If you're interested in purchasing a plan, our phone number is *************  

    Thanks and we look forward to hearing from you!

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recieved mailer soliciting an ectended warranty for gas dryer with ********* at top of letter. Have never owned a whirlpool appliance. Called and asked them to stop and they refused to process any request unless i give them my private phone number.

    Business Response

    Date: 05/15/2024

    I have attached a screen shot of the file for **** *****. He has been marked as no contact for mail, phone, email. I have also removed all phone and email information from his file. 

    There is a small possibility he could receive another letter in the mail while his information is being removed from the system. If he receives anything, please disregard. 

    The call center would have needed his phone number to pull up his file so they could mark him for no contact, that is the reason they were asking for his phone number. This has now been completed. 

    If you have any questions, please let me know. 

Appliance Care is NOT a BBB Accredited Business.

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