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Business Profile

Web Design

Dealer Car Search

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

This profile includes complaints for Dealer Car Search's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dealer Car Search has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was sold a product based on what the salesperson promised I would receive. After over a week they still could not get my account setup correctly. Salesperson told me to continue to wait. I Ended up telling him to cancel my monthly subscription and refund my money as they were not able to setup what they promised for my business. salesperson stopped responding. I called the customer support line many times with no answer. Also sent in support tickets on their website with no response. It has no been a month and still no refund of my first month, and more importantly they just billed my credit card again for a service I had cancelled. This company is a scam and will not cancel my account. Every time I call in I get told the only people that can help me are in a meeting and will call back. NEVER get a return call

      Business Response

      Date: 05/21/2025

      Complaint – ******* **** ( **************)

       

      Response - *******, Thank you for sharing your feedback. Dealer Car Search is sorry to learn of your dissatisfaction and apologize for any inconvenience. This is not the service we strive for with our customers. DCS has taken the action of cancelling your contract. It is now closed. We hope this ends this matter for you.

      Customer Answer

      Date: 05/21/2025



      Complaint: ********



      I am rejecting this response because: I will accept this response when I get a letter from DCS explaining I am out of the contract with a zero balance, and there will be no further contact between DCS or their lawyer. 



      Sincerely,



      ******* ****

      Business Response

      Date: 06/04/2025

      Mr. ***** 

      A letter from DCS confirming the cancellation of your account will be attached in an email to your email address.

      Upon sending, DCS will consider the matter resolved.

      Thank you.

      Customer Answer

      Date: 06/04/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      ******* **** 

      ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: August 11th, 2023 at 1:05pm.
      Products promised:
      DCS
      Reputation Management
      Vehicle Evaluator
      CRM
      High Res Photos
      Complimentary Responsive Website Design
      Texting
      AEM Lite
      ******** *********
      Digital Retailing Powered by Payment ***** ***** ***** Notifications
      Premium SEO
      Enhanced Messaging

      We have had the absolute worst experience with dealer car search.
      For starters, their products promised are NOT being delivered to us. They have promised SEO, ******** *********, etc.
      When searching, our business is nowhere to be found. They do not access our ******** *********. Our website is STILL incomplete. SEO is not being performed by this company. We have reached out multiple times to the general line, only to be on hold for 60+ minutes without speaking to a human being. We have left messages. We have tried calling our representative with no return calls. We have requested assistance in completing this set up to no avail. The customer service has been nothing short of despicable. They are charging us $750/month and we are completely disappointed in this service. Lots of promises were made as to what they deliver and we have had absolutely nothing in return for such a high price point. I have called to cancel this service because I was so unhappy and they told me I would have to pay the remaining of the 12 month contract to cancel it. I then asked if we could downgrade our service and they said they would, but we would have to sign for 24 more months and the remaining balance from the 12 months would still be added to the balance each month.
      I sincerely just want this contract to end. We are a brand new dealership and were promised success in this business by subscribing to their services. We have had no successful leads, no sales, and no promises have been delivered. I want to put that money towards a company that will actually deliver and provide the services I am paying for. I just want this contract to end.

      Business Response

      Date: 05/21/2025

      Complaint – ***** ****** * *********

       

      Response- ****** Thank you for sharing your concerns. Dealer Car Search is sorry we didn’t meet your expectations. We believe your experience is not representative of Dealer Car Search but understand the frustration of not getting timely responses to inquiries. This is not the service we strive for with our customers. Your account is closed. We hope this ends this matter for you.

       

    Dealer Car Search is NOT a BBB Accredited Business.

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