Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to an issue with an **** *** ****** plan that we did with ******** ******** ***, and what used another company that went out of business, and Solutions2Go took over: *** ******* ***************************** **********************. We have done the necessary requirements to send the unit back to you guys and was received on April 23, 2025 on your end. Now we were supposed to receive a check or the money back into our account of $200 USD, and the company never got back with us, nor never gave us any response as to when the money would arrive. They gave us a timeframe of 1-2 weeks, now we are at the end of May. I do have some correspondence with I believe to be Solutions2go from an email here:
  ******* ********
  Customer Account Service Manager
  **** ******** ********* *** **** *** *********** **** ***** ************************** 
  We have been in communication with ********* *** as well, and have three supervisors on our case. ***** ***** *** ****** ******* has not responded on this behalf. We have included email screenshots as well as proof of the order being sent and received on Solutions2Go's end, and are just asking for this to be done and over with. It has been since June of last year since we had a problem with this system, and did all that was required and expecting to get our money we paid in, to come back for returning the device.

  Business Response

  Date: 06/09/2025

  Hello BBB Team and *****, thank you so much for taking the time to share detailed feedback with
  us. We appreciate you bringing this matter to our attention and are sorry to
  hear that your experience has left you dissatisfied. We aim to
  provide exceptional value and fast, friendly service, and are here to help
  address your concerns however we can.

  The
  customer purchased a unit from ******* through the **** *** ****** Program in
  2024 and advised she had spent months trying to return it. As a 3rd party
  warehouse responsible for the logistics portion of this program, our company
  was requested to process the return in April 2025, which was successfully
  completed.

  However,
  because the financial transaction is done with a Line of Credit in this
  program, the monetary credit to the customer must be given through the bank -
  ******** ***. S2G promptly alerted the customer of this and then alerted ******** ***
  of the completed return and their requirement to issue the refund. Subsequently
  S2G was advised by ******** *** that the refund check was issued and sent to
  the customer on 6/5/2025.

  As the 3rd party warehouse
  responsible only for the logistics in this scenario, Solutions 2 GO was not the
  party to provide the refund, but when we heard there was an issue, we went
  above and beyond to help make sure that the customer had the information needed for this issue. We encourage you to reach out to us directly at ************ if there
  are further questions.

  Thanks again for leaving a review.

  ******* ********

  
  

  Customer Answer

  Date: 06/10/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** * ***** ********* 

  
  

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