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Business Profile

Wigs

Custom Wig Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 11, 2022 I ordered a Mrs. Claus wig from the above company. I was promised that the Mrs. Claus wig would ship the first week of December, they had one slot open.
    On December 12, 2022 I reached out to the company to ask where the wig was and was sent an email to pick the style I wanted " I wanted to check in about the style for your Mrs. Claus wig, which we are currently working on. Feel free to send me pictures of hairstyles that you like, or take a look at our **** ******* ***** page to get some inspiration." The second email stated they would they would finish the product this week, Wednesday. I ask to have my card refunded.

    Business Response

    Date: 12/16/2022

    The customer ordered a custom made wig in October and was given an estimated completion date of the first week of December. We were delayed in finishing the build on the original timeline but were finishing our work in order to ship the wig on December 14. The customer expressed a desire to cancel the order and be refunded for the order. He was offered a discount and complimentary shipping in acknowledgement of the delay but chose to cancel the order and receive a refund. The refund has been processed.

    I regret that the customer was inconvenienced and had a negative experience, especially as he has worked with us previously. I would like to note that this complaint was filed as I was in the process of responding to his emails about the status of his order and attempting to arrive at a solution. 

Custom Wig Company is NOT a BBB Accredited Business.

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