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Business Profile

Workers Compensation Insurance

Equian, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Workers Compensation Insurance.

Reviews

Customer Review Ratings

1

Average of 20 Customer Reviews

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Review Details

  • patricia b

    Date: 06/12/2023

    Think I've been scammed by this company. Can't get in touch by phone, and no related web site to go to.

  • Laura M

    Date: 06/11/2023

    Horrible service, horrible management, and quite frankly I think this is just a fishing expedition to try to get more money. It is absolutely a shame that healthcare companies are working with such a scam of a company just so they can get more money in their pockets

  • Kyle B

    Date: 06/11/2023

    ugh was in black and white, Excellus is always in color. Next I have no outstanding bills of any procedure that I have ever had and never have been contacted by Excellus. I checked Equian on the web and saw they had an A+ BBB Rating and Accreditation. When I checked the BBB website it said the business was not accredited. I will be contacting me Excellus tomorrow to provide them any information they may need if any.

  • Alexander L

    Date: 06/03/2023

    Alexander L

    Date: 06/03/2023

    They sent me a letter on 5/30/23 asking about a service I allegedly received one year ago on 6/3/22. They did not identify the service. I went online to try to answer and filled in the part where I said I have no idea what service I received a year ago. I suggested that they tell me what service they are contacting me about so that I can answer the question. The next question required me state what date my unknown condition started. I could not submit, because that was a "required" answer. So now I have to take my time from a very busy work schedule to talk to these people. Based on the reviews below, I expect to be on the phone all day.

    Equian, LLC

    Date: 06/05/2023

    Mr. Lesyk. Apologies that our letter didn't contain all of the necessary information. If you will email [email protected] with your name and the file or reference number on your letter and tell him that you submitted a review on BBB and request that he have someone contact you by email, he can likely assist you very quickly.

  • Melissa K

    Date: 05/02/2023

    Been trying to reach them most of the day since they called me. I got a letter a few weeks ago asking why I was seen by my Orthopedic Dr on 2/27/23 and if it was accident related. If you guys are truly working with my insurance, you'd know I've been being treated for Osteoarthritis and that day was my 4th out of 5 Supartz knee injections. That is nothing related. You seriously need to call back. It doesn't even keep me on hold for even a minute then asks to leave a message. Plus my claims have been paid for some time. Osteoarthritis is naturally occurring.

  • Lindy R

    Date: 03/24/2023

    Lindy R

    Date: 03/24/2023

    They sent me a letter. I tried to answer it online. It said my information off the letter they sent me was wrong. So I called. Said open 8 to 8 Rang for over a minute.
    Stop wasting my time

    Equian, LLC

    Date: 03/27/2023

    Ms. R******** please contact me directly by email and I'll get you to the right person to fix this issue. Sorry you encountered problems with our online portal. Please send me an email [email protected] and we'll get this resolved.

  • Renee H

    Date: 02/08/2023

    Renee H

    Date: 02/08/2023

    I have made many attempts to contact equian regarding a letter I received pertaining to a workman’s comp case. I enter my event number, it rings once and I am disconnected. This has been happening recurrently since July. I am so frustrated.

    Equian, LLC

    Date: 03/27/2023

    Ms. H****, apologies for your frustration. Please send me an email directly with the reference number(s) on your letter(s) and I'll have someone contact you directly. [email protected]

  • Andie C

    Date: 12/08/2022

    Andie C

    Date: 12/08/2022

    I just received a letter as well. It claims to be the second request but I certainly don't remember getting a first. I tried calling the number, I got the automated service and I entered the event number from the letter, and then I was put on hold...and then was disconnected. I'm glad I checked this site before calling back again. I'm going to check with my insurance company tomorrow about it.

    Equian, LLC

    Date: 12/08/2022

    Andie, I'm sorry you had issues with our phone system. I will email you directly so I can help get you in touch with the proper person to help you through the process. We are fully compliant with HIPAA and are not in search of your private information. We are a legitimate enterprise engaged by health insurance companies to help them determine the proper payer for health insurance claims.

  • Taryn L.

    Date: 11/24/2022

    I just received a letter from this company. The letter was not sealed, didn’t even look attempted, and has my MEDICAL INFORMATION!!!

  • Jon v

    Date: 09/18/2022

    They keep harrasing me with requests addressed to my deceased mother asking for private HIPPA protected information I know nothing about with no way to bypass their insensitive and intrusive questions. They should be ashamed of themselves. Evil company.

Equian, LLC is NOT a BBB Accredited Business.

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