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Business Profile

Ambulance Services

A-1 Emergency Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of ** ********* death **********. The ambulance drove 2 miles to my house and attached electrodes to confirm that my ******* had passed away. I received a bill that stated that the ambulance service had picked up my *******'s body and dropped it off which did not happen. I have a funeral home receipt stating that I paid for them to pick up my *******'s body. I have requested twice that the ambulance bill be adjusted to reflect the fact that they only responded and did not transport my *******. Clearly the bill states that they transported the body. My first phone call resulted in the technician admitting a mistake was made in billing. My second phone call resulted in the technician yelling at me telling me that it will be sent to collections if I did not pay immediately.

    Business Response

    Date: 07/23/2024

    I am very sorry for the loss Ms. ****** has suffered. We did try to explain that we did not transport the patient and that no charge on the invoice attached would reflect a transport.  I have attached the CMS chapter 15 manual.  You can find the information pertaining to billing of a patient that is deceased on arrival on pages 4/5 of 6.  You are allowed to bill an A0429 (which is the company's BLS urgent base rate).  That is the total charge of the bill.  There was no mileage added, you will see from the invoice the patient's wife included, there is only a base rate.  We charged nothing for mileage as there was no transport.  The way our system is set up, you must enter a pickup and a drop off location.  On no transport calls, this would be the home address for each.  On the claims for a deceased patient, insurance requires a QL modifier.  When that modifier is put in (in our system), it is identified as "deceased patient", which is what shows up in the pickup and drop off location.  

     

    I have attached the fee schedule for A1 and what they charge for each of their service levels.  You will see that the A0429 is the flat rate of $1575.00 which is what the patient was charged.  There is no adjustment to be made to the bill as there are not additional charges for transport.  The crew responded the call, they placed the EKG on the patient to check for signs of life and then notified the coroner when there were none which all falls in the $1575.00 fee charged. 

    Please let us know if additional information is needed. 

    Thank you.

     

  • Initial Complaint

    Date:06/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am ******* ** ***** trustee for my deceased ***** ******* ** ******** #702, who died Dec. 19,2022. I received and paid in full ($5800 on Jan. 4, 2023, Check #9736) a bill from A-1 Emergency Services for two transport services to Carle Foundation Hospital. One was Oct. 25, 2022 (#92-22-R0277) for $3200 and the other one on Nov. 10, 2022 (#92-22-R0324) for $2600. I have contacted A-1 several timeshare had a conference call between them and Health Alliance Insurance and have been promised follow up information and a refund for the amount the insurance paid. My last call was June 2, 2023 and I spoke with ******. My other calls were on Feb. 6, 2023, Mar. 3, 2023, Mar. 24, 2023 (****** from A-1 and ***** from Health Alliance insurance-1-217-337-8100) It is looking like A-1 has no intension of reimbursing us. I don't know if this is considered insurance fraud but they are certainly getting paid ******* ** ******* ****** *****

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