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Business Profile

Pets

Fonseca's Pomeranians

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    She sold me a pomeranian infested with giardia. She knew and she didn't take care of the pomeranian. She sent him via ground transportation from KY to NY knowing he could have died in the trip. The dog was very sick when he got to me Sunday August 25 and from Monday August 26 until Saturday August 31 he was hospitalized. It costed me approximately $7500 to make sure the dog wouldn't die and I want a full refund of purchase price plus expenses.Giardia takes 5-12 days to show symptoms and the dog was already symptomatic when he arrived to me. The last picture she sent me on August 21 before he departed from KY to NY show a dog very skinny and looked sick compared to prior pictures.

    Business Response

    Date: 09/05/2024

    The puppy was healthy when he left my care on 8/22/24 via the ground transporter. Puppy received two sets of vaccines, was vet checked on 7/17/24 when he received his first puppy shot then again on 8/21/24 when he received his second puppy shot, a rabies vaccine, a microchip and a health certificate provided by my vet. Puppy had absolutely no symptoms of giardia while in my care. Her and I are working things out through the gooddog app where he was sold through or so I thought,I have also spoken to them and I am willing to go ahead and issue her a refund for the $2800 if that is what she wants,but if issuing a refund will end all of this?

    Customer Answer

    Date: 09/09/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. If she issue a refund the case will be closed. 



    Sincerely,



    ***** ************ 

    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    Customer Answer

    Date: 09/09/2024

     

    Complaint: ********



    I am rejecting this response because:

     

    Hello-


    I saw the email from breeder and if she refunds back the purchase price of $2800 then I would be satisfied and I can close the complaint with BBB as well as good dog and nothing more will be due. Please let me know. 

    Best,

    ***** ************ 





Fonseca's Pomeranians is NOT a BBB Accredited Business.

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