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Business Profile

Utility Water Company

Southern Water and Sewer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

This profile includes complaints for Southern Water and Sewer's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southern Water and Sewer has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Currently and for the past 6 months I have had water to my house turned off due to not living in the house. I had an automatic payment set for the utilities and they charged a $250 payment for a house not getting water. I called them to resolve the issues and was informed they wouldn’t return my payment and that the reading would stand.

      Business Response

      Date: 04/30/2025

      The reading from her meter came in and it looked different than before, so I removed her from the autodraft list until the matter was resolved.  We sent the crew back out to recheck the reading and they reading that came in was correct ,we also have done a usage history chart on the meter that shows water went through her meter on January 26th and 27th using 23.544 gallons in those two days I discussed this with Ms. Slone and done a leak adjustment on her account. As for the payment she speaks of, there has been no payment made as of yet on the account.

      If you need anything further, please contact me at ************.

      Thank You

      **** ******

      Office Manager of Southern Water and Sewer District

      *** ** ** ***

      ********* ** *****

    • Initial Complaint

      Date:03/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The water district has sent me 2 water bills on a house I don’t live in. Two bills in this month and I haven’t been at my house in 3 months. The first bill was over $77. And the second bill in the same month is $27 .70. I called them and told them I hadn’t been home for the last two or three month. They replied we don’t know why it’s so much. I found out they have sent other people bills and triple what they usually pay. They couldn’t give me any explanation why the bill was so high and why I received two bills the same month.

      Business Response

      Date: 03/22/2024

      The customer lived in one house and moved to another and rented out her former house. She called to ask if the renters had called to put the water into their name and discovered they hadn't. She then gave the order to pull the meter out of her name. The meter was pulled on February 1st, 2024 (after billing was done). The second bill was actually her final bill and was for only the period of time from January 25 to February 7, which is the smaller bill. As for the answer to higher bill. We assume it's because renters had moved in using water while still in her name. We explained all this to her but she evidently didn't understand. Our billing covers previous month.      

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