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Business Profile

Travel Services

Castaways Vacation Club by Travel Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Services.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Sally D

    Date: 06/09/2023

    I wish you could pick negative numbers!! We signed an 18 month contract in 2006. In 2022 we received a letter saying we were past due on our account. When we questioned them about it they sent us a copy of our agreement that someone had changed the 18 month to 36 months and initialed it! When we questioned this the customer service people were EXTREMELY rued and told us we should have saved our paper work (from 2006)!! We then questioned why we had never received notices until 2022. They said they send us weekly notifications to our email, which was no longer used anyway! However we did manage to log in and found that only one email from them which was in 2012 just advertising their service. The next thing we new they had sent the account to collections!! SCAMMMMMM! RUUUUUDDDDDEEEE customer service people!
    PLEASE DON'T FALL INTO THEIR SCAM!!

  • Barbara A

    Date: 02/19/2023

    This is a minus star rating but I had to pick a rating to submit the review. Very deceptive regarding annual dues. Their contract says you can't use the services if you don't pay the annual membership fees. I asked that my account go inactive in 2012 and the agent acknowledged my request and said it would stay inactive until I chose to renew. No contact from them for years. Nine years later, in 2021, I got a bill saying I owed the dues ever since the account went inactive. They've been contacting me since 2021, wanting me to pay the back dues or sign a mutual release and cancellation fees to resolve the past due. The contract says nothing about owing the dues whether I used the services or not, and there was no mention, orally or in writing at any time, of a mutual release. Steer clear of this company. They appear to have offices in multiple cities. When I joined originally, it was Austin, TX, but they appear to be in Litchfield, IL, and Middletown, KY.

Castaways Vacation Club by Travel Services Inc is NOT a BBB Accredited Business.

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