Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2023 I clearly communicated multiple times during the purchasing process that the piece of land the camper would sit on was on a slight slope. We asked what was involved in the delivery of said camper and we’re told that the technicians would set the camper level and hook up the water, electric ect that was available. On the day of delivery the techs arrived with the camper and proceeded to pull it into the area where it would sit. There were 2 techs making the delivery who were supposed to be professionals. They proceeded to back the rear of the camper into the slight slope at the end of where the camper was to sit. In the process of backing it into the dirt a pipe came off the underside and when asked one of the technicians said “a little glue will fix it”. The techs then left the camper there in the dirt so the extent of the damage could not be seen. They did not level the camper because of the slight slope it sat on. When my husband contacted the dealership about this he was repeatedly told that they did not offer that service. So we were told lies to sell us a high end camper they had no intention of “setting up”. We proceeded over the next week to try leveling out the camper ourselves as we do not have the money to pay someone to come and do it. In this process we had to pull the camper forward to dig up a 10x8 area to pour a pad of concrete for the camper to sit in. When it was pulled forward we discovered the extent of the damage to the back end. Not only was the pipe pulled off but the frame underneath was physically bent. My husband called the dealership back about the damage and was told he was the reason for the damage because he “guided” the technician to back it up and quote they had witnesses. My husband did not guide anybody but was simply standing outside as the technicians were supposed to be setting up the camper. The dealership does not want to repair the damage their employees caused or deal with us in any way now.

  Business Response

  Date: 10/26/2023

  We did not charge customers at all to deliver the camper, as it was done out of courtesy. ******** called and spoke with ***** and asked if we could send some leveling blocks on the day of the delivery and we did. Once both of our employees arrived to deliver and set up the camper, ******** did state that he would watch the back end of the camper while one of our employees watched the front end and the sidewall due to the close proximity of where the camper would be setting. ******** did call ***** back and told her he was wanting concrete blocks not leveling blocks, concrete blocks are something we do not offer as we are a Recreational Dealer not a Mobile Home dealer. ******** did state it was his fault for allowing our driver to back up into the dirt and stated he would take care of any damage. Our service department had an service call appointment to go out to see what would be needed to repair and on the day of that appointment our service manager called to confirm that he would be there and made ******** aware that he would have to pay for the service call and was made aware that we would discount parts and labor to help him out and he proceeded to hang the phone up on the service manager. Since then, the service manager did go out to assess any damage that was stated by Mr. *******. After assessing the damage, we found that the frame is not bent like the customer stated. The Service Manager did fix his black tank at no cost and the issue that he is having with his jacks is a warranty issue that we have submitted to the warranty company.