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Business Profile

Hot Tub Service and Repair

Blue Lagoon Pools and Spas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tub Service and Repair.

Reviews

Customer Review Ratings

3/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromLena J

    Date: 12/11/2023

    1 star
    I don’t recommend this place at all.Dana H******* sold me a Hot tub and stated it was new. Charged me 18,000 dollars. I had to call several times to get her to deliver it. She claimed I was harassing her. When she finally delivered it, she didn’t bring to turn it on and off and called to say the motor was making a noise but it would be okay until she could come back to fix. She also didn’t bring me the cover and 3 sides fell off when she delivered it and broke a leg even though her mother stated she took classes to learn how to move it. I asked for my money back, but yet was told several times they was coming to get it , but have never showed up. Dana H******* lied and stole my money. She should not be allowed to run a business. The only mistake I made, was not looking at the reviews because it seems there is a lot of people that have had a bad experience and have had to sue her. DO NOT BUY FROM BLUE LAGOON AND SPAS IN MOREHEAD BY DANA H*******!!! You will get screwed!!!
  • Review fromWilliam C

    Date: 06/11/2023

    5 stars
    A+ work, nice people, straight to the point. Most helpful people

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