Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a form to a third-party company to help me find movers in my area. **** from TopDogg Moving, LLC, called me to solicit business from this 3rd party service. All communication has been through text message and one telephone conversation.
  
  I submitted a good-faith $100 deposit to TopDogg Moving on May 20, 2025 to secure a moving appointment for June 7, 2025. Of note, **** asked me to pay via ***** *** ** ***** and NO contract was signed.
  
  I canceled the service in advance, on May 27, 2025, and requested a refund. I followed up again on May 28, 2025 to make sure **** saw my initial request to cancel services and refund the deposit.
  
  The company refused, stating that the deposit is nonrefundable. However, I was not provided with any written contract or terms of service at the time of payment that established this non-refundability.
  
  No services were rendered, and the company had sufficient notice to fill the appointment. Retaining the deposit without service or clear contractual basis constitutes a deceptive business practice.
  
  I attempted to resolve the matter directly with the business, but they maintain their position without citing any documented policy, so I have filed a claim with my bank for resolution.
  
  I am requesting the assistance of your office prevent this company from continuing to operate without proper consumer disclosures, and if necessary, to recoup the $100 if my bank is unsuccessful.

  

  Business Response

  Date: 06/27/2025

  We are a small, family-run company.
  
  The consumer booked their move over the phone and provided a $100 deposit. At the time of booking, it was clearly communicated that deposits are non-refundable. When the consumer later canceled, I explained that the $100 deposit could be applied as a credit toward any future move and would be deducted from the total contract price. Please note that our customers do not sign contracts until the actual moving date.

  **** ******