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Business Profile

Handmade Art

CJ's Handmade

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handmade Art.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 30, 2022 I went into CJs handmade to have two hats embroidered with a logo and the words "Cheerleading" and "#Cheerdad". I was informed that would take approximately a week and I would receive a call when finished. A week and half went by no phone call. I made a instore visit and was told that the work had yet to be completed but was going to be completed that evening. This was the week of Dec 12, as of 2/7/2023 I have had 0 contact from the store or representative after numerous phone calls to the business line and afterhours with several messages left on both phone lines as well as a ******** message to business ******** page. At this point I am seeking the refund of my $ 42.40 plus the cost of the hats $26.64. for a total of $69.04 rounding up to $70. I no longer want these due to there no longer be a need and the extremely poor customer care . I wanted items to wear to my daughters cheer competitions and the season is over in two weeks. All I want is for this to be resolved.

CJ's Handmade is NOT a BBB Accredited Business.

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