Complaints

This profile includes complaints for Impact Wellness Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Impact Wellness Network has 8 locations, listed below.

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  Impact Wellness Network

  435 N Bardstown Rd Ste 8 Mt Washington, KY 40047-7855

  
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  Impact Wellness Network

  435 N Bardstown Road Mount Washington, KY 40047

  
• 

  Evolve Indy, LLC

  8770 Guion Rd Ste B Indianapolis, IN 46268

  
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  Findlay Recovery Center

  1800 Manor Hill Rd Findlay, OH 45840

  
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  Arrowwood Addiction Treatment Center

  5305 Plaza Dr Hopewell, VA 23860

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting invoices from Findlay Recovery Center (FRC) for treatment services provided to my daughter *** ******. I have been trying to get this account corrected due to incorrect invoice showing a balance of $17,579 from ****** ***** @ ******** ******** for over 8 months. I have tried in good faith to get this resolved by all means available to me by emails to ****** *****. Invoice # **********, Guarantor # ********. She was covered by insurance up to 2/1/24 and was in the process of getting a COBRA extension but was slow in being implemented. FRC had agreed to take insurance allowed amounts for payment. This required me to pay $25,000 on 2/2/2024 for an ACH that was executed via docusign with ****** ********* of Impact Wellness Network Admissions department.

  

  Business Response

  Date: 05/06/2025

  Attached is the requested statement. You will see it reflects the full $25,000.00 payment, the credit of $9,750.00. The balance due at the bottom is due to the credit on file, although if they look at each claim they will be able to see the current paid to patient balance as they are noted and how much it was for,

  Currently, this patient has a credit of $9,750.00 left from the initial $25,000.00. The current Pay to Patient (checks sent to member in order to pay for services rendered) balance stands at $2,317.67. We also have an OOP (Out of Pocket) balance for $376.33. 

  
  There are a few claims still processing, we can continue to use some of their OOP credit towards the current P2P and OOP balance. That is, unless the member would rather send the P2P checks in and then receive the OOP credit as a refund later on, after the claims process. 

  Please continue to stay in touch with ******** ******** and their employees as the claims are processed and bills are compiled for the treatment. As always we take all of these matters seriously. We always continue to try to advocate and assist all of the individuals who are treated at our facilities while also maintaining compliance to all regulations and laws. 

  Customer Answer

  Date: 05/09/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Invoice provided shows payments made by Anthem to the patient.  The amount shown on 2/10/2024 is incorrect, the amount should be $114.67 instead of $491.00.  This was issued in a check for $1,587.67 for the dates of 2/08, 2/10, 2/13 and 2/18.  Additionally a check for $730 was issued to patient for the dates of 2/26 and 3/02.  This would account for P2P amount of $2,317.67 mentioned in the response.  These were reimbursed to the patient for amount previously paid for by cash in the amount of $25,000 for treatment from 2/1/24 to 3/5/24.
  
  
  If I pay up front in cash for a treatment and then the provider bills the insurance for me why would the provider be entitled to the amount paid by the insurance?
  
  
  There are 8 claims still showing as processing for the dates of 2/19, 20, 23, 24, 27, 29, 3/3 and 3/4.  The amount allowed by Anthem for the dates adjacent to these dates are in the amount of $365.00.  This would amount to $2,920.00 due to the provider.
  
  
  The stated credit is $9,750.  If you deduct the OOP balance of $376.33 and $2,920 for the outstanding claims the credit would be $6,453.67.
  
  
  I would like to keep the complaint open until a reimbursement check is made and the account status is marked as paid.
  
  
  
  
  
  Sincerely,
  
  
  
  ******* ******