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Business Profile

Motels

Golden Manor Inn & Suite

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered hotel office area and asked to rent a room. Asked to pay cash. They said they do not accept cash or a debit card but only major credit cards. My bank card is both and she refused to even try and run it to see if it would accept it. It’s against Ky state law to refuse cash in a face to face transaction. She refused to even try my credit line on my debit card as well. It was because I was purchasing a room for a homeless pregnant lady that had stayed the night in the rain and was covered in mud from it popping up and hitting her legs. She stated this was their policy, but the law says they can’t refuse cash in Ky for a face to face transaction.

    Business Response

    Date: 05/13/2024

    Dear BBB, 

    At this time it is not against the law in Kentucky to refuse cash payments for a service. The pending law KRS 365.990 has not pass and is sitting on the house floor at this time.

    We retain the right to refuse to except cash payment at this time. 

     

    Thank you, 

    ****** ***** **

    Golden Manor Inn & suites 

    116 S. Dixie Hwy. Muldraugh, KY 40155

Golden Manor Inn & Suite is NOT a BBB Accredited Business.

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