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Business Profile

Auto Services

Murray Auto Spa, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay a 25 dollar a month membership and have been told I can no longer come through the wash due to my tires being too wide. 5/15/24 I was told by the manager ****** that I would receive a refund for my monthly membership and he was going to cancel my account. When I asked if he could upgrade me to the touch-less wash for the same price he got upset with me and told me it was my problem to figure out and hung up the phone. I tried calling back a couple times, but no answer. Today (5/20/24) I spoke with ****** again and asked why I hadn't received my refund, he said, "well since you were rude i don't care about it" and then hung up the phone on me for the second time. I am only seeking my $25 April - May membership fee. This manager has been extremely rude and unprofessional towards me and I want this issue resolved.

    Business Response

    Date: 05/22/2024

    I will be attaching a brief description of the conversation that were had by my Managers and *** **********  once I got involved, I reached out to the only number for ****** to contact *** **********  I got the owner's voicemail and had to leave a message for *** ********* to contact me in regard to this situation.  Within about 15 minutes of the owner contacting me back   *** ********* called me and started by saying that he had sent me a message in Messenger about 2 hours ago and had contacted the BBB and didn't know if I had seen the message.  At that time, I told him that I had not seen the message as I don't watch Messenger.  Then I began to explain to him that I thought that the best thing for all of us would be for me to write him a check in the amount of $50.00 for the refund for his membership for April and May.  Please see the attachment for the continued explanation. 

    Customer Answer

    Date: 05/23/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* although ****** ******* statement is a false representation of the events and conversations that occured, I find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********* 
    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

Murray Auto Spa, LLC is NOT a BBB Accredited Business.

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