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Business Profile

Car Wash

Finish Line Carwash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went to this new carwash mid July 2024 and was told that we could purchase 1 carwash and get a month free. We did not know that the company was auto enrolling us in a monthly subscription plan. We were charged on our bank account monthly from 7/2024 until 3/2025 and the company would only reimburse us for 3 months. We never signed any agreement stating that we were agreeing to enroll in this program our have money automatically deducted from our account. I want to keep others from experiencing this same frustration. They are stealing from people!

  • Initial Complaint

    Date:06/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/2/23 I went to Finish Line for a car wash. There were 3 people standing at the gate that you pay at. The young lady came to my window and a young man stood beside her. She was very nice and asked how she could help me. I let her know I just needed a car wash. She asked which one? I asked what the difference was? She explained it very well and I picked. She gave me the price, I tried to hand her cash. She stated we are only set up for creditor debit cards. And then she said btw we have a special going on where you can get a months worth of car washes for the cost of one. I said, might as well. She took my card and ran it, at no time could I see the board- being locked by people. Then I was charged the next month and they have refused to refund me. Even after I explained what happened. I was charged even more! They told me there was a sign, so basically too bad. I was swindled by the workers who were most likely told to do it by the bosses to take advantage of people.

Finish Line Carwash is NOT a BBB Accredited Business.

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