Complaints

This profile includes complaints for Vittitow Cabinet Shop, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vittitow Cabinet Shop, Inc. has 3 locations, listed below.

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  Vittitow Cabinet Shop, Inc.

  11145 New Haven Rd New Haven, KY 40051-5034

  
• 

  Vittitow Cabinet Shop, Inc.

  116 Marketplace Dr Lexington, KY 40503-4402

  
• 

  Vittitow Cabinet Shop, Inc.

  12432 Shelbyville Rd Louisville, KY 40243-1419

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave a down payment in late August 2022 for cabinets and a new sink. I was told about 8 weeks. On January 16 they lifted the countertops and brought the new cabinets. The measurements were off and they took the cabinets back. They came the next day to replace part of countertop and install the new sink. Again -- the measurements were off and they took the "new" sink back. I had to wait another five weeks without a functional kitchen -- no sink -- to have the remeasured cabinets installed. On 2/14 they removed the countertop, on 2/15/23 they installed the cabinets and on 2/16/23 they tried another sink which did not work. They came back on 2/21/23 with a sink that worked and completed the countertop. They failed to put in the metal bar under the countertop to anchor the dishwasher -- when I e-mailed the salesperson I was working with I got no response. What should have been a couple of days inconvenience turned into five weeks without a kitchen sink or functional kitchen. I had to eat most meals out as washing dishes in the bathroom sink is not very good. The total job was $4095.00. I sent a letter and an e-mail respectfully requesting a discount because I was out over $500 for easting meals out during the time my kitchen was non functional because the salesperson took the measurements wrong. It was on them, not me, that I was inconvenienced. I have paid the bill. I have attached a letter I sent requesting a discount for the inconvenience and I heard no response.

  

  Business Response

  Date: 03/16/2023

  On behalf of Vittitow Cabinets, I would like to apologize to you for the inconvenience of not being able to use your kitchen for five weeks.  We do our best to provide the highest possible level of service and craftsmanship, but sometimes unpredictable pitfalls pop up out of nowhere and cause such inconveniences.

   

  We agree that the time frame without a completed kitchen was totally unacceptable, and I can assure you that this is not the way we wish our customers to be treated.

   

  As a result of that, we have taken necessary precautions to make sure that such incidents do not happen again.  As a token of our regret, we will honor the discount you requested.  We appreciate your understanding and wish to retain you as a customer for years to come.

   

   

  Yours sincerely,

   

  ****** **********

  Co-Owner of Vittitow Cabinets, Inc.

  Customer Answer

  Date: 03/16/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  while I am happy that the company understands and accepts their responsibility in the situation and they say they are going to honor my request of a discount -- they do not say how much.  I would like to know how much of a discount and when will I receive the discount in the form of a refund check?  Once I know those details, I may view this differently.

  thanks for your help
  

  
  
  
  Sincerely,
  
  
  
  ******** ******