We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Distillers

The Amp at Log Still

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Distillers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased tickets in May of this year to rick springfield on August 25 he ended up being cancelled due to rain and lightning requesting refund in total 3 tickets .I was notified I could get tickets for another show for the remainder of the year no one interested in seeing requesting refund or comp 3 tickets for another show in 2024 .never factored in the service fees gave them benefit of the doubt never had issues in the past please help

    Business Response

    Date: 11/09/2023

    To Whom It May Concern,

    We apologize to hear that *** ***** was unhappy with his experience at *** ***; we were also disappointed that the weather did not cooperate with our outdoor venue, which we clearly state it’s an outdoor venue, rain or shine. When the conditions outdoors become unsafe, we must ensure we do the right thing for our guests and the artist for everyone’s safety.
    *** *** policy at our outdoor venue is rain or shine, and there are no refunds for all our events. We are also responsible for paying the artist & acts in full regardless of weather.
     Unfortunately, this summer evening on August 25th, 2023, we had unexpected weather that popped up after our headlining act to the stage. Our headliner, **** ************ performed five songs before his internal management deemed the weather conditions approaching a hazard and ended the show. Before our headliner came on stage, we had two opening acts that evening, **** ***** and ***** ******* they each performed complete sets for the audience.
    While our venue is rain or shine, there are no refunds. This storm came out of nowhere and was canceled by the artist Rick Springfield’s management, not our venue. Due to it being ended per the artist, we wanted to offer our guest something. We decided to reach out to each guest who purchased tickets to provide them with a thank you for attending and 50% off any of our future shows in 2023, as well as anything that may be on sale for 2024 before the year-end in 2023.
    Once again, we apologize for the inconvenience or disappointment this may have caused. It was an unfortunate day with the weather, and we feel that we offered all guests something we were not obligated to do. We hope *** ***** will reconsider our offer and return to a show at The Amp.

    Sincerely,
    ****** *****
    Chief Brand & Sales Officer
    *** ***** **********

The Amp at Log Still is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.